Omega Healthcare Management Services - Director - Revenue Cycle Management

Job Title: Director Revenue Cycle Management (RCM)
Location: Chennai/Bangalore
Experience Required: Minimum 18 years in US Healthcare RCM
Reporting To: Sr. Director/AVP - Operations
Role Summary:
We are seeking a dynamic and experienced Director - RCM to lead and drive operational excellence across our revenue cycle management functions. This strategic role involves leading large teams, managing client and internal stakeholder relationships, and driving performance improvements. The ideal candidate will be a hands-on leader with a strong understanding of US healthcare RCM processes, proven people leadership, and business acumen.
Key Responsibilities:
1. People Leadership & Team Management:
- Lead and manage large RCM delivery teams including billing, coding, and AR functions.

- Foster a high-performance culture through effective coaching, mentoring, and talent development.
- Ensure proper workforce planning, resource allocation, and succession planning across teams.
- Drive employee engagement, retention, and performance management in alignment with organizational goals.
Operational Excellence:
- Own delivery KPIs, including productivity, quality, turnaround time, and client-defined SLAs.
- Streamline workflows and implement best practices to drive continuous operational improvement.
- Review daily, weekly, and monthly operational dashboards; identify and resolve bottlenecks.
Client & Stakeholder Management:
- Act as the senior point of contact for client leadership, ensuring timely issue resolution and overall satisfaction.
- Collaborate with internal stakeholders including Sales, HR, Finance, and IT to support service delivery and transformation.
- Support new client transitions and process migrations ensuring minimal disruption and maximum efficiency.
Financial & Business Management:
- Manage P&L for the assigned business unit, ensuring revenue growth, margin improvement, and cost optimization.
- Forecast resource needs, budget allocation, and capacity planning to meet business demands.
Compliance & Quality Assurance:

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- Ensure strict adherence to HIPAA, client compliance protocols, and internal audit requirements.
- Drive initiatives to improve accuracy, reduce denials, and enhance first-pass resolution rates.
Educational Qualifications:
- Bachelors Degree in Healthcare Administration, Business, Finance, or a related field (mandatory)
- Masters Degree (MBA/MHA) preferred
- Certifications in RCM, CPC, CPAR, or Lean Six Sigma will be an added advantage
Key Skills & Competencies:
- Proven experience managing large teams (500+ FTEs) in a multi-location/global delivery environment
- Deep expertise in US Healthcare RCM including Billing, Coding, and AR
- Strong interpersonal and communication skills to engage with CXO-level clients and internal stakeholders
- Excellent analytical, decision-making, and problem-solving skills
- Proficiency in RCM tools and reporting systems
- Strong project and change management experience
Why Join Us?:
At Omega Healthcare, we believe in empowering leaders to make a real impact. This role offers the opportunity to influence large-scale operations, engage with global clients, and be a key contributor to our continued growth and innovation in the healthcare domain