Resolution Specialist

Omkara Assets Reconstruction Company Private Limited is a leading Asset Reconstruction Company in India.

Job Summary:

The Resolution Manager will be responsible for effective resolution strategies and managing the resolution of delinquent accounts. This role requires a strategic thinker with strong leadership skills and a deep understanding of the ARC sector.

Key Responsibilities:

Strategy Development: Develop and implement effective resolution strategies to minimize overdue accounts.

Portfolio Management: Monitor the collections portfolio, analyse trends, and implement corrective actions to improve collection efficiency.

Customer Interaction: Engage with customers to understand their financial situations and negotiate payment plans or settlements.

Legal Coordination: Collaborate with the legal team to manage cases requiring legal intervention, including initiating and following up on legal proceedings.

Reporting: Prepare and present regular reports on resolution activities, performance metrics, and recovery rates to senior management.

Compliance: Ensure all collection activities comply with relevant regulations, company policies, and industry best practices.

Process Improvement: Identify opportunities for process improvements and implement changes to enhance the efficiency and effectiveness of the collections function.

Qualifications and Skills:

Education: Bachelors degree in Finance, Business Administration, law or a related field. A Masters degree or professional certification (e.g., CA, CFA) is a plus.

Experience: Minimum of 5-6 years of experience in collections and resolutions, preferably within the ARC, NBFC or financial services industry.

Leadership: Proven experience in managing and leading a team of collection professionals.

Analytical Skills: Strong analytical and problem-solving skills with the ability to interpret data and make data-driven decisions.

Regulatory Knowledge: In-depth knowledge of relevant laws, regulations, and compliance requirements in the ARC sector.

Customer Focus: Strong customer service orientation with the ability to handle sensitive situations professionally and empathetically.

Why Join Us

? Opportunity to work in a dynamic and growing industry.

? Competitive salary and benefits package.

? Collaborative and supportive work environment.

? Opportunities for professional growth and development.

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