Sr. Exec - Operations - Paytm Insurance

About the Role : Were looking for a hands-on, generalist operator to own day-to-day operations across insurance products - acting as the execution layer between internal business/product teams and external partner (insurer) tech and ops teams. This is a frontline role for someone who can juggle policy sync issues, compliance tracking, and reporting without needing heavy supervision.

Key Responsibilities

. Daily Operations Management: Own end-to-end daily operations for a suite of products, ensuring smooth functioning across partner-facing workflows.

. Partner Coordination: Liaise with partner insurer tech and ops teams to resolve policy sync issues, data mismatches, and integration gaps ensure policies remain accurately reflected across systems.

. Policy Compliance: Manage internal policy renewals and endorsements, ensuring all compliance requirements and timelines are met.

. Dashboards & Reporting: Maintain and update operational dashboards (e.g., policy status, sync health, renewal/endorsement tracking) with accuracy and consistency.

. Root Cause Analysis: Drive RCA on operational issues (sync failures, compliance gaps, escalations) and work with relevant teams to close the loop.

. Cross-functional Enablement: Act as the operational point of contact for Business, Product, and Growth teams - surfacing issues, unblocking dependencies, and ensuring timely resolution.

. Data-driven Execution: Use SQL to pull, validate, and analyze data to support day-to-day decision-making and issue diagnosis.

Requirements

. 2+ years of experience in operations, fintech ops, or a similar operations-heavy role.

. Hands-on working knowledge of SQL - must be comfortable querying and validating data independently.

. Strong ownership mindset - comfortable being the frontline executioner who drives issues to closure, not just flags them.

. Experience working with external partners/vendors (insurers, technology partners, or similar) is a strong plus.

Familiarity with insurance policy lifecycle (issuance, renewal, endorsement) preferred but not mandatory.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.