Fraud Operations Associate

About One
One’s mission is simple - to help customers achieve financial progress. We’re doing this by creating simple solutions to help our customers save, spend, borrow, and grow their money – all in one place.
The U.S. consumer today deserves better. Millions of Americans today can’t access credit, build savings or wealth, and are left to manage their financial lives through multiple disconnected apps. Almost a quarter of U.S. adults are unbanked or underbanked and roughly 80% of fintech users rely on multiple accounts to manage their finances.
What makes us unique? We are backed by a preeminent fintech investor (Ribbit) and the world’s largest retailer (Walmart), maintain the speed and independence of a startup, and employ a strong (and growing) collection of world-class talent.
There’s never been a better moment to build a business that helps people achieve financial progress. Come build with us!
The role

• Assist in managing day-to-day operations of the BPO Fraud Operations team
• Coach and train the BPO Fraud Operations team in new types of fraud

• Create new policies/procedures to prevent fraud
• Be the subject matter expert (SME) to review and decision escalations requiring an advanced investigation
• Work closely with other departments to better identify and stop fraud (AML, Fraud Strategy, Disputes, etc.)
• Monitor alerts and tune as needed to identify potential fraud typologies
• Ongoing review and improvement of currently used processes for efficiency
• Assist Leadership and internal teams with requests and additional fraud reviews as needed
• Work specialty queues to determine suspicious activity and necessary action on accounts; this could include Account Take-Over, ID Theft, and referrals from other internal departments
  

You bring

• At least 8 years of fraud experience.
• An act-like-an-owner mentality. We have a bias toward taking action.
• A high level of integrity and ability to manage sensitive information.
• Self-motivated, analytical thinker with exceptional attention to detail.
  

Leveling Philosophy
In order to thoughtfully scale the company and avoid downstream inequities, we’ve adopted a flat titling structure at One. Though we may occasionally post a role externally with a prefix such as “Senior” to reflect the external level of the position, we do not use prefixes in titles like that internally unless in a position which manages a team. Internal titles typically include your specific functional responsibility, such as engineering, product management or sales, and often include additional descriptors to ensure clarity of role and placement within our organization (i.e. “Engineer, Platform”, “Sales, Business Development” or “Manager, Talent”). Employees are paid commensurate with their experience and the internal level within One.
Inclusion & Belonging
To build technology and products that are used and loved by people and solve real-world problems, we need to build a team with many different perspectives and experiences. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us at talent@one.app.