People Operations Specialist

About One
One’s mission is simple - to help customers achieve financial progress. We’re doing this by creating simple solutions to help our customers save, spend, borrow, and grow their money – all in one place.
The U.S. consumer today deserves better. Millions of Americans today can’t access credit, build savings or wealth, and are left to manage their financial lives through multiple disconnected apps. Almost a quarter of U.S. adults are unbanked or underbanked and roughly 80% of fintech users rely on multiple accounts to manage their finances.
What makes us unique? We are backed by a preeminent fintech investor (Ribbit) and the world’s largest retailer (Walmart), maintain the speed and independence of a startup, and employ a strong (and growing) collection of world-class talent.
There’s never been a better moment to build a business that helps people achieve financial progress. Come build with us!
The role
As a People Operations Specialist, you will play a role in the day-to-day operations of our people-centric initiatives for One India. You will work closely with various stakeholders to ensure smooth processes, promote employee engagement, and contribute to a positive work culture. The ideal candidate will have a passion for HR, exceptional organizational skills, problem solving skills and a strong understanding of people-centric best practices.
This role is responsible for:
People Operations

• Respond to employee queries with full, and complete, responses in a helpful and plain language tone
• Support onboarding and off-boarding processes, including new hire documentation, conducting exit interviews, orientation, and training (as required)
• Coordinate end-to-end solutions with key stakeholders and across the People team.
  

Compliance and Policy

• Stay up-to-date with relevant employment laws and regulations, ensuring compliance with local, state, and federal requirements.
• Support policy development and implementation, ensuring consistency and fairness throughout the organization.
• Maintain employee data, ensure accurate and up-to-date records through data entry, records, and audits

• Update employee handbooks and policies as needed
• Assist in conducting audits to ensure compliance with policies and procedures.
  

Employee Relations

• Provide guidance and support to employees on HR-related inquiries, policies, and procedures.
• Assist in resolving employee relations issues by conducting investigations, documenting findings, and recommending appropriate actions.
• Maintain strict confidentiality and handle sensitive employee information with discretion.
  

Benefits

• Manage the benefits process including assisting employees with benefit questions including enrollment and benefit confirmations and managing insurance related details in coordinator with the vendor
• Assist with employees who are going onto a leave of absence (medical, parental, caregiving)
• Provide regular trainings to employees to ensure they understand their benefit options
  

HR Projects and Process Improvement

• Collaborate on HR projects and lead initiatives, such as performance management, talent processes and diversity and inclusion programs.

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  Identify opportunities for process improvements within HR operations and contribute to streamlining HR processes and systems.
  

You bring

• Minimum 4+ years of relevant experience.
• An act-like-an-owner mentality. We have a bias toward taking action.
• Prior experience in an HR or People Operations role is preferred.
• Proven ability to work effectively in a fast-paced environment and manage multiple priorities.
• Knowledge of HR best practices, employment laws, and regulations.
• Strong organizational skills with exceptional attention to detail.
• Excellent written and verbal communication skills.
• Proficiency in HRIS systems and GSuite or MS Office Suite.
• Ability to handle sensitive information with confidentiality and discretion.
• Strong problem-solving skills and the ability to prioritize tasks effectively.
• A collaborative and team-oriented approach with a passion for supporting and engaging employees.
  

Leveling Philosophy
In order to thoughtfully scale the company and avoid downstream inequities, we’ve adopted a flat titling structure at One. Though we may occasionally post a role externally with a prefix such as “Senior” to reflect the external level of the position, we do not use prefixes in titles like that internally unless in a position which manages a team. Internal titles typically include your specific functional responsibility, such as engineering, product management or sales, and often include additional descriptors to ensure clarity of role and placement within our organization (i.e. “Engineer, Platform”, “Sales, Business Development” or “Manager, Talent”). Employees are paid commensurate with their experience and the internal level within One.
Inclusion & Belonging
To build technology and products that are used and loved by people and solve real-world problems, we need to build a team with many different perspectives and experiences. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us at talent@one.app.