Growtomation - Head - HubSpot Services

About the Company
We are a HubSpot Elite Partner working with US-based B2B companies to design, build, and scale their revenue engines. Our work goes beyond HubSpot implementations - we help customers engineer GTM, RevOps, and Martech foundations that scale with the business. HubSpot is a core growth pillar for us. As demand scales, our focus is to run this as a serious services business, not a project-led function.
About the Role
Our HubSpot services have grown quickly - with strong demand, strong talent, and strong customer trust. What's missing is clear, end-to-end ownership. This role exists to own and scale the HubSpot services business as a P&L. The mandate is to bring structure to delivery, discipline to pricing, clarity to solutioning, and accountability to margins and long-term customer value. You will be responsible for how HubSpot services are sold, delivered, priced, scaled, and evolved - and for ensuring the business grows without breaking.
Roles & Responsibilities
- Own the P&L for HubSpot services, including gross margins, utilization, delivery efficiency, and pricing discipline.
- Design and evolve the HubSpot services operating model - team structure, pods, roles, ownership, and ways of working.
- Build scalable delivery processes, SOPs, and quality standards that reduce hero-dependence and improve consistency.

- Productize HubSpot services by identifying winning use cases and converting them into clear offerings with defined scopes, pricing, and guardrails.
- Act as the final authority on HubSpot and Martech solutioning for complex or high-impact deals.
- Partner closely with GTM to improve deal qualification, pricing logic, and sales-to-delivery handoffs.
- Protect the business from unscalable work by pushing back on poor-fit deals, under-scoped engagements, or bad architectures.
- Define customer maturity paths and drive expansion through multi-hub adoption and long-term value creation.
- Build and develop a strong HubSpot talent bench, including defining the talent bar, career paths, and capability development.
- Lead, coach, and enable senior delivery leaders and solution leads across the HubSpot practice.
- Own delivery escalations and complex stakeholder situations with customers and internal teams.
- Influence how our HubSpot capability is positioned in the market through strong POVs and credibility.
Real-World Expectations
- You will own numbers, not just outcomes. Margin, utilization, and profitability matter as much as customer satisfaction.
- You will be expected to build the business, not just run delivery - including making hard calls that protect long-term scale.
- You will manage and enable a team of 70+ people with different strengths, opinions, and egos. Calm leadership and clarity are essential.
- You will be a people-first leader who raises the bar without burning teams out.
- You will be easy to work with, direct in communication, and comfortable with disagreement when it's in service of better outcomes.
- You will be expected to say no - to sales, customers, and sometimes founders - when the work doesn't make sense.
- You will create leverage by enabling others, not by being the smartest person in the room.
Fitment Criteria
- 7-8+ years of experience building and scaling HubSpot services or equivalent Martech / RevOps services, with strong preference for having built the practice from scratch or scaled it meaningfully.
- Proven ownership of services P&L or delivery economics, including margins, utilization, pricing discipline, and deal guardrails.
- Deep, hands-on expertise with HubSpot across multiple hubs, with the ability to design opinionated, scalable architectures.
- Demonstrated experience leading and enabling large delivery teams (50-70+ people), including senior talent with strong opinions and egos.
- Strong exposure to the broader Martech and GTM ecosystem, with sound judgment on solution design and tool orchestration.
- Experience working directly with US-based, CXO-level stakeholders, including handling complex delivery or solution escalations.
- From a Tier 1 or Tier 2 B-school, with strong business and financial thinking.