Vertical Delivery Head - BFSI Domain

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Role Summary:
Own the end-to-end delivery and scaling of the Banking & Financial Services (BFSI) vertical across India delivery.
You will run a disciplined delivery operating system program governance, margin protection, talent deployment, quality outcomes, and client satisfaction while expanding scope within existing accounts and enabling new wins through strong solution-to-delivery handoffs.
This role requires delivery leadership in securityand resilience-sensitive environments and the ability to build sub-vertical competency across Retail/Commercial Banking, Payments, Insurance, Capital Markets, and FinTech ecosystems.
Key Responsibilities:
BFSI Vertical Build-out (Sub-vertical Capabilities, Offerings, and Competency):
- Build and scale the BFSI vertical by establishing sub-vertical solution and delivery competency across Retail/Commercial Banking, Payments, Insurance, Capital Markets, and FinTech ecosystems.
- Define vertical-specific capabilities (delivery playbooks, accelerators, security/compliance patterns, reference architectures, runbooks for run/ops).
- Create and operationalize solution offerings per sub-vertical (packaged scopes, outcomes, pricing guardrails), in partnership with practice leads (Data/AI, QE/Automation, Cloud/ITO, Product Engineering).
- Build competency depth through training, SMEs, reusable assets, and delivery governance standards, ensuring consistent outcomes across accounts.
Delivery Ownership (Portfolio / Programs / Managed Services):
- Own delivery across BFSI accounts: delivery planning, execution governance, escalations, and client outcomes.
- Drive a standardized delivery model across projects and managed services (run + enhance + optimize).
- Establish service governance: weekly ops reviews, monthly service reviews, and continual improvement plans (CIP).
Rapid Expansion Across Existing Accounts (Land-and-Expand):

- Build account-level expansion plans: whitespace mapping, stakeholder coverage, and quarterly conversion targets.
- Convert expansions via workshops/POVs jointly with Practice Leads/Presales; ensure clean handoff into delivery.
Security, Compliance & Operational Resilience:
- Ensure delivery is securityand resilience-aware: access controls, change control, incident response coordination, and audit readiness aligned to client expectations.
- For payments programs, ensure delivery processes and controls align to PCI DSS expectations for protecting payment account data (as applicable to the client environment).
- Strengthen third-party delivery discipline (vendor/partner oversight, due diligence inputs, documentation) aligned with BFSI thirdparty risk expectations where relevant.
Financial Ownership (GM, Leakage Control, Productivity):
- Own portfolio margin outcomes: GM realization, utilization, pyramid health, estimation variance control, and change-order discipline.
- Implement leakage controls: scope boundaries, acceptance criteria, rate/mix governance, and proactive risk management.
Talent, Capacity & Delivery Governance:
- Build and lead delivery leaders (program managers, delivery managers, engagement leads) and ensure deployable capacity aligned to BFSI demand.
- Drive bench-to-billable conversion and capability depth aligned to vertical roadmap.
Cross-Functional Alignment (Sales / Presales / Practices):
- Run a strong golden thread: solution estimate SoW delivery handoff value realization.
- Partner with practice leaders to assemble squads and accelerators; ensure repeatable delivery patterns and reference harvesting.
Areas of Expertise / Experience:
- Delivery leadership in Banking & Financial Services (BFSI) enterprises and/or FinTech.
- Sub-vertical competency build-out: Banking, Payments, Insurance, Capital Markets, FinTech ecosystem.
- Program governance, escalations, and managed services delivery model.
- Security/compliance-aware delivery discipline; operational resilience mindset; audit readiness.
- Financial rigor: GM, utilization, leakage control, estimation discipline.
- Client leadership: executive communications, QBRs, outcome-based delivery.
Success Metrics (summary KPIs):
- Client outcomes: CSAT/NPS, renewal/retention (for managed services), executive stakeholder confidence.
- Delivery health: on-time delivery, SLA attainment (where applicable), incident/defect trends, escalation rate.
- Security & resilience: change success rate, incident response readiness, audit findings/observations closure (as applicable).
- Financials: GM realization, utilization/pyramid health, estimation variance, change-order capture.
- Expansion: revenue growth within existing accounts via add-on programs and managed services.
- Operational rigor: governance cadence adherence and documentation completeness (where applicable).
Tooling / Operating Systems (preferred):
- Delivery governance: Jira / Azure DevOps, Confluence; MS Project (as needed).
- ITSM (for run/ops): ServiceNow (preferred) / Jira Service Management.
- Reporting: Power BI / Tableau (or equivalent), executive dashboards.
- Security/process controls: change/access control workflows; evidence management practices (as required by clients).
Experience:
- 12-15+ years in delivery leadership; strong background in BFSI accounts/programs preferred.
- Demonstrated ability to run multi-program portfolios with P&L-style delivery accountability.
- Proven record of scaling delivery teams and improving predictability, margin, and client satisfaction.