Operations Associate | Hybrid, Bangalore

The Operations Associate will assist with the administrative functions related to the Client Operations organization. This individual will collaborate with internal teams on generating price quotes, processing orders and system reporting.
How Youll Make An Impact

• With a focus on accuracy, input quote data into Salesforce using supporting documentation from Optiv partners.
• When applicable, perform system/data updates that result from operations audits and reporting.
• Aid the Client Operations and Field Sales Team with appropriate forecast status and tracking notes.
• When applicable during the quote creation, identify and recommend opportunities to add-on Optiv services.
• Communicate via available tools and resources, responding quickly and accurately to requests from internal business functions and outside resources as needed.
• Manage maintenance contract, asset tracking, invoicing and purchasing history reports for clients.
• Maintain account health through data integrity, credit standing, etc.
• Prepare and submit accurate orders for purchasing as needed.
• Provide ad hoc data analysis as needed.
• Participate in corporate compliance trainings, operations/systems improvements, user-acceptance testing and personal career development activities.
• Collaborate with internal teams to share best practices, ideas, training, that support Optivs culture and core values.
• Develop and maintain product and industry knowledge.
• Actively volunteer to complete tasks on behalf of peers that are out of the office.
• Perform other duties as assigned.
  
  
  

What Were Looking For

• Associates Degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience preferred.
• 2 to 4 years of experience in Business-to-Business Sales/Client Services role required.
• Prior experience in Client Relationship Management software (CRM) required. Salesforce.com experience preferred.
• Strong Microsoft Office experience skills required, including intermediate skills in Microsoft Outlook.
• Proven ability to prioritize multiple tasks in a fast-paced environment required.
• Ability to work in a sales partnership setting, where workflow is determined by incoming requests required.
• Ability to build relationships and trust with internal resources.
• Ability to prioritize tasks to align with deadlines.
• Superior organizational skills, independent judgment and functional arithmetic skills.
• Strong written/verbal communication skills are required.
  

Physical Demands and Work Environment

• Regular office environment with exposure to moderate noise.
• Ability to sit for extended periods of time, ability to input data into computer utilizing hands to finger to tab to different fields to input data.

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Get Hired
• Ability to work greater than 40 hours per week as needed.
• Ability to answer telephone and talk and hear other party.
• Ability to view computer screen, Close vision (clear vision at 20 inches or less).
• Ability to travel to company meetings and events, either in region or via plane when required, no more than 15%.
• Proficient in English reading and writing
  

What You Can Expect From Optiv

• A company committed to championing Diversity, Equality, and Inclusion through our Employee Resource Groups.
• Work/life balance
• Professional training resources
• Creative problem-solving and the ability to tackle unique, complex projects
• Volunteer Opportunities. “Optiv Chips In” encourages employees to volunteer and engage with their teams and communities.
• The ability and technology necessary to productively work remotely/from home (where applicable)
  

EEO Statement
Optiv is an equal opportunity employer (EEO). All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, status as an individual with a disability, veteran status, or any other basis protected by federal, state, or local law.
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