Senior Network Consultant

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

You will collaborate closely with ISPs, onsite teams, project and design functions, and play a key role in major changes, project delivery, and operational excellence initiatives. The role also involves mentoring engineers, maintaining high?quality documentation, and supporting the adoption of new and emerging network technologies.

This position offers exposure to a rich and diverse technology ecosystem, including Wireless, F5, ACI, Meraki, ISE, Proxies, Gigamon, IXIA, Arbor, and Cloudflare.

Primary Responsibilities:

• Lead and support Data Center and Enterprise network operations, with strong hands?on experience in ACI, SD?WAN, and advanced Routing & Switching
• Act as a technical escalation point for P1/P2 incidents, driving root cause analysis and leading war room troubleshooting calls
• Configure, operate, and troubleshoot Cisco Nexus and Catalyst platforms, including protocols such as OSPF, EIGRP, BGP, STP, and VTP
• Utilize enterprise monitoring and visibility tools such as NNMi, Splunk, NA/NFA, Grafana, ThousandEyes, DNAC, APIC, vManage, and OpenView

• Follow and enforce ITIL?aligned operational processes, including Incident and Change Management
• Support critical network changes, maintenance activities, and project implementations with minimal service disruption
• Collaborate with ISPs, vendors, and onsite customer teams, ensuring clear communication and timely issue resolution
• Work with design and project teams to translate operational requirements into actionable deliverables (e.g., Shift?Left initiatives)
• Maintain accurate technical documentation, runbooks, SOPs, and network standards
• Mentor junior engineers and actively support the adoption of emerging, automation?driven, and SDN?based technologies

• Contribute to operational improvements through automation, analytics, and AI?assisted network operations where applicable

• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

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  Bachelors degree (B.Tech or equivalent) with 8+ years of experience in Enterprise and Data Center Network Operations, supporting 247365 production environments
• Experience in network solution design, including campus or real estate infrastructure projects, capacity planning, and scalability assessments
• Proven solid hands?on experience with high?end network hardware, including Cisco Nexus switches, enterprise routers, and switching platforms
• Working knowledge of Data Center infrastructure and virtualization technologies is a strong advantage
• Proven track record in incident, change, and problem management (INC), including handling high?severity issues under strict SLA commitments
• Demonstrated ability to engage with ISPs, vendors, and onsite customers, backed by strong verbal, written, and technical communication skills
• Willingness to work in rotational shifts and participate in on?call support as part of a 247 operations model

Preferred Qualification:

• CCNP certification is mandatory CCIE certification