Senior Associate Delivery Consultant

Entry-level consulting position for those who are new to professional services and are developing their expertise. Receives detailed instruction on routine work and on new projects or assignments.

Job description displayed in the job posting As a Senior Associate Delivery Consultant, one would be responsible for consulting with customers during implementations to deliver customer-specific upgrades, which includes testing, training and complete customer-specific design using appropriate tools also you will be involved in full solution build with accountability for build quality score and follow up actions. One should possess good understanding on Health care domain and Testing. Good Knowledge on Issue Resolution. Candidate should be good at Collaboration activities and support peer associates. Should possess good knowledge on Configuration activities. In Addition will be responsible to develop and execute test plan and test script execution and review new defects, write steps to test, outline information for change requests and notify customers and note changes in end user functionality. Additionally, will be responsible to identify new issues and report to solution and engagement leadership and leverage internal and external resources to deliver problem identification and resolution.Bachelors degree in Business, Management, Marketing, Finance, Mathematics, Sciences, Health Care Administration, Communications or related field, or equivalent relevant work experience, 2+ years of system implementation experience

Responsibilities:

• Consult with clients on current workflows and configuration, upgrade implications, system changes and enhancements and ongoing system maintenance
• Provide implementation process leadership for client work groups
  
• Complete complex full system solution build and maintain accountability for build quality score and follow up actions
• Navigate across venues to resolve issues, propose mitigation strategies and/or escalate when appropriate to solution and engagement leadership
• Develop and execute complex test plan and test script execution and follow change management process for new defects
• Establish best practices for knowledge transfer and process improvement
• Assume venue coaching responsibility for other employees

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• Support client partners with solution troubleshooting and knowledge transfer
• Develop and maintain relationships with client to provide appropriate escalation of issues, solution knowledge and engagement support
• Ability to work overtime and/or irregular hours as needed
• Should have proficient Coaching, Troubleshooting, Facilitation, Relationship Building skills Qualification - Bachelor Degree with min 6 months to 2 years of experience in Software Testing, Customer Engagement, Healthcare IT Exp is a Plus.

Career Level - IC1