Technical Analyst 4 - OIM, OAM, OUD, OID - Support

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
Career Level - IC4
Responsibilities
As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues.
IDM product support is part of FMw support organisation wherein it caters to service requirements for end customers, partners and Oracle internal teams. IDM product suite is one of the key strategy suite for security requirements of customers.
Were looking for candidates with relevant MW related skills, Containers skills, Identity management, K8s combined with strong customer satisfaction skills, strong analytical troubleshooting skills, able to cooperate within local teams and with global team members.
we provide a wide variety of product solutions related to Identity management, including OIG, OAM, OUD, OID and Access Governance and various Micorservices for both On Prem and Cloud.
About Us
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Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

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