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Job Description
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
Preferred skills/knowledge: Oracle Utilities Meter Data Management (MDM) Implementation background, Oracle Utilities Meter Data Management (MDM) Certified, Oracle Utilities Smart Grid Gateway (SGG), Oracle Utilities Work & Asset Management (WAM), Customer Care & Billing (CCB), experience with Oracle Utilities Integration Products, and SOAP UI.
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Career Level - IC5
Skills
Customer RelationshipsSales SupportIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
Oracle careers present a world of opportunities for professionals eager to shape the future of technology. Oracle, a global powerhouse in cloud computing and database software, offers a dynamic work environment where innovation and expertise converge to solve complex problems. At Oracle, employees are part of a diverse community that values creativity, diversity, and continuous learning. Pursuing a career at Oracle means contributing to groundbreaking projects in cloud technology, software development, and business solutions. Oracle provides its workforce with the tools and resources needed to thrive professionally and personally, fostering a culture of excellence and collaboration. Engaging in Oracle careers opens doors to endless possibilities in the tech industry, where each individual’s contributions drive technological advancement and customer success.
Important dates & deadlines?
Application Deadline
25 Jan 25, 05:20 PM IST
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Technical Analyst 5-Support
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