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Job Description
As a Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Your primary task will be to provide support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means). Able to work with general guidance from senior support engineers and management and, in some areas, may work independently. Solutions often take time to develop through research, collaboration or problem replication.
Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. One-year prior working experience with Oracle products (or at least two years related experience without Oracle products) and technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR functional degree + technical higher degree or in lieu of degree may substitute 4 years professional experience & professional certification (i.e., CNE, MCSE, CPA, Oracle, etc.).
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Career Level - IC2
Skills
Customer SatisfactionMaintenanceSupport EngineerTechnical SupportIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
Oracle careers present a world of opportunities for professionals eager to shape the future of technology. Oracle, a global powerhouse in cloud computing and database software, offers a dynamic work environment where innovation and expertise converge to solve complex problems. At Oracle, employees are part of a diverse community that values creativity, diversity, and continuous learning. Pursuing a career at Oracle means contributing to groundbreaking projects in cloud technology, software development, and business solutions. Oracle provides its workforce with the tools and resources needed to thrive professionally and personally, fostering a culture of excellence and collaboration. Engaging in Oracle careers opens doors to endless possibilities in the tech industry, where each individual’s contributions drive technological advancement and customer success.
Important dates & deadlines?
Application Deadline
13 Apr 25, 12:31 PM IST
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Technical Support Engineer 2
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