Branch Manager - Forex

Eligibility Criteria:

Educational Qualification:

Minimum: Bachelors degree in any discipline.

MBA or related postgraduate degree preferred.

Experience:

- Minimum 35 years of experience in the Forex or Financial Services industry.

- Prior experience in a branch leadership role is highly desirable.

Skills & Knowledge:

- Understanding of foreign exchange products, RBI compliance, and operational procedures.

- Strong leadership and team management abilities.

- Excellent communication, negotiation, and problem-solving skills.

- Proficiency in MS Office and branch MIS to

Key Responsibilities:

Branch Leadership & Development

- Lead branch-level sales and operational activities to ensure smooth and compliant functioning.

- Build a result-oriented and customer-focused team.

- Drive growth in branch revenue and profitability through active business development.

- Monitor daily transactions, customer interactions, and staff performance.

Sales & Target Achievement

- Achieve monthly and quarterly sales targets for currency exchange and forex card products.

- Identify new business opportunities in the local market (corporates, travel agents, MICE, etc.

- Support and mentor the sales team to meet individual and branch targets.

Regulatory Compliance

- Ensure 100% adherence to RBI guidelines and internal company policies at all times.

- Oversee KYC and AML procedures with accuracy and timeliness.

- Coordinate with compliance and audit teams for periodic reviews and reporting.

Customer Service & Relationship Management

- Maintain high levels of client satisfaction through prompt service and professional conduct.

- Resolve escalated customer queries or complaints effectively.

- Develop and nurture long-term relationships with key clients.

Reporting & Coordination

- Submit daily, weekly, and monthly reports to senior management.

- Coordinate with HO teams (Finance, Compliance, HR, IT) for operational needs.

- Represent the branch during internal and external audits