Junior Personal Shopper

Job Overview -
The Junior Personal Shopper will be responsible for managing and developing a portfolio of newly eligible clients by delivering a high-touch, sales-driven personal shopping service. The role is accountable for building strong client relationships, providing personalised styling and product advice, and delivering consistent commercial results while ensuring an exceptional omni-channel customer experience that drives satisfaction, loyalty, and spend.
What You'll Be Doing -

• Building and growing a portfolio of engaged clients through approved customer acquisition channels
• Establishing and maintaining regular, personalised engagement with assigned clients to strengthen brand loyalty and long-term relationships
• Developing a strong understanding of individual client profiles, preferences, shopping behaviour, and lifestyle needs to tailor recommendations and interactions
• Actively nurturing relationships to increase engagement and spend across omni-channel platforms
• Delivering against individual sales targets and KPIs through proactive client engagement and structured selling techniques
• Identifying and prioritising sales leads and opportunities in a timely manner
• Implementing creative selling approaches and pre-sales initiatives to maximise conversion and revenue
• Minimising missed sales opportunities by leveraging internal product sourcing channels and stock availability
• Managing waiting lists and client communications to optimise pre-sale and high-value order opportunities
• Providing personalised styling advice, product recommendations, and brand updates to support informed client purchasing decisions
• Maintaining strong product, brand, and trend knowledge, with the ability to translate this into relevant and engaging client conversations
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  Demonstrating strong familiarity with omni-channel platforms, stock availability, and systems to respond effectively to client enquiries
• Supporting clients throughout the end-to-end order journey, including order placement, monitoring, delivery coordination, and after-sales care
• Identifying and escalating commercial or technical issues impacting the customer experience
• Leveraging omni-channel tools and brand activations to transition digital client relationships into in-person engagement where relevant
• Using client insights gathered through omni-channel interactions to deepen understanding of client style, preferences, and expectations
• Supporting experiential initiatives aimed at increasing client engagement and loyalty
• Sharing client insights, shopping trends, and feedback with internal stakeholders including Trade, Rewards, Buying & Merchandising, Marketing, Planning, and Digital teams
• Providing accurate and timely sales and client performance reporting as required
• Collaborating with Customer Care, Warehouse, Logistics, and Digital Commerce teams to ensure seamless service delivery
  

What We're Looking For -

• Bachelor's degree, preferably in Fashion or any related field
• 1–2 years of experience in luxury retail, e-commerce, or a client-facing sales role
• Digital or omni-channel exposure preferred
• Strong client-facing sales capability, including needs identification, recommendation, and closing

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Get Hired
• Solid knowledge of products, brands, and trends, particularly in Womenswear or Menswear
• Good understanding of online retail systems and customer experience tools
• High personal drive, resilience, and commercial ambition
• Strong customer-centric mindset with a proactive sales approach
• Ability to operate effectively in a fast-paced, performance-driven environment
• Strong communication skills with confidence engaging high-value clients
• Analytical ability to identify shopping patterns and client preferences
• High attention to detail and service quality
  

What We Offer -

• Dynamic and collaborative workplace culture.
• Opportunities for professional development and career growth.
• Competitive salary and comprehensive employee benefits.
• Employee discounts and access to exclusive product promotions.
  

Ready to make an impact in our VIC Team Apply now!