International BPO : Non Voice Process : 5 LPA : Grad : Gurgaon : Apply

Hi,

We are looking forward to hire customer support associates for Leading ITES Company in Gurgaon.

Please go through the details below and apply through Naukri, we shall call back the relevant profiles

: Customer Support Executive (Chat Support)

Role: Customer Support Executive

Location: Gurgaon

CTC: Max 5.5 LPA

Ritika @ 8299619074,Satya @ 7989280521

Whatsapp CV @ 9721919721

Eligibility:

Graduate with Prior 1 year experience in Chat support

Role Overview:

The Customer/Technical Support Executive will be responsible for handling inbound voice calls from customers, diagnosing technical issues, and providing effective resolutions while ensuring high levels of customer satisfaction

Key Responsibilities:

-Handle inbound customer calls related to technical and service issues

-Troubleshoot issues related to internet, devices, applications, or systems

-Provide clear and professional solutions to customers over voice calls

-Accurately document interactions and resolutions in the system

-Follow process guidelines, SLAs, and quality standards

-Escalate unresolved issues as per defined procedures

-Maintain a high level of customer experience and professionalism

Required Skills:

-Excellent spoken English (mandatory)

-Clear voice and neutral accent preferred

-Strong technical understanding and problem-solving skills

-Ability to handle customers calmly and professionally

-Basic computer knowledge

-Willingness to work in rotational shifts