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Job Description
Role & responsibilities
- Manage relationships with assigned HOAs and strategic partners in Europe.
- Lead and supervise a team responsible for handling Solution Hub transactional cases.
- Ensure timely resolution of operational queries and adherence to defined SLAs.
- Handle escalations effectively and coordinate with cross-functional teams including Operations, Finance, Supply and Tech.
- Monitor performance metrics, case volumes and team productivity.
- Identify recurring issues and escalate structural concerns to relevant stakeholders.
- Drive process improvements to enhance efficiency and partner experience.
Key Skills & Competencies:
- Strong problem-solving and analytical skills
- Experience in escalation and stakeholder management
- Proven account or partner management experience
- Team handling and performance management capability
- Excellent communication and coordination skills
Eligibility Criteria:
- 4-7 years of experience in Account Management, Partner Success or Operations
- Prior experience managing a team.
- Exposure to international or European markets is an advantage
- Immediate or Early joiners preferred.
Skills
Stakeholder ManagementProblem SolvingEscalations ManagementClient SuccessUpsellAccount ManagementRetentionChurn ManagementOperationsIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
OYO, founded in 2013, is headquartered in Gurugram, India and operates in Hospitality. It operates as private.
Important dates & deadlines?
Application Deadline
28 Apr 26, 04:29 PM IST
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