Client Success Partner

About PLabs Ventures:
We have been a pro-remote working organisation for over 4 years of our 6 years of existence. We believe our teams should have a high sense of accountability and urgency-a get the job done attitude, no matter where youre.
We work with clients across a range of industries and are in the second pivot of the organisation-from being a gaming focused agency. As we evolve, our services portfolio has also grown and evolved. We are the right organisation for someone looking to learn every single day because no two days are the same.
We offer a strong work-life balance, while getting stuff done for clients around India, and parts of the world too.
Our key services include paid media marketing, performance marketing, branding campaigns, SEO and content marketing, brand strategy and business growth consulting. Our client portfolio includes brand such as Future General Life Insurance, DPS chain of schools, PepperFry, Amity online, Chandigarh University, Nabhi Sutra, Salt Attire among others.
Founded by two industry veterans Shafi Samad and Melanie Fernandes P.Labs operates with the mindset of partnering with clients for growth. We value transparency, honesty and accountability with clients, and our teams.
Scope: To handle client relationships across verticals and be responsible for client retention.
Education: MBA- Marketing
Job Role:

• Manage a portfolio of accounts, ensuring client satisfaction and retention.
• Coordinate with clients to understand plans for campaigns across media channels such as META, Google, etc.
• Obtain budget approvals from clients for all activities.
• Develop and present performance marketing content calendars to clients social media teams.
• Collaborate with SEO clients on tasks, updates, and campaign alignment.
• Create pitch decks to upsell and cross-sell services to existing clients.
• Ideate brand content and partnerships to augment revenue growth.
• Ensure timely account setup, tracking, and integration with the internal team.
• Coordinate with vendors for creative production setup.
• Monitor and report on client deliverables, KPIs, and campaign performance.
• Build long-term relationships with clients.
• Investigate and determine clients' wants and needs.
• Plan and implement digital strategies for clients.
• Analyze the effectiveness of digital campaigns.
• Set up a list of KPIs to track for each client.
• Prepare and present reports on their progress.
  
• Keep abreast of new trends in digital technology.
  

Key Success Metrics:

• Client retention.
• Improvement in KPIs of clients compared to onboarding or while taking on the client.
• Efficiency improvement in processes with clients.
  

Key Skills:

• Understanding of SEO and paid media is necessary to make sense of this role.
• Great interpersonal skills.
• Excellent communication skillsboth written and verbal.
• Adept at technology with a working understanding of digital media preferred.
• Ability to work with cross-functional teams to deliver clients' KPIs.
• Ability to manage multiple projects and accounts.
  

Key Behavioural Traits:

• Go-getter.
• Self-starter, intrinsically motivated.
• Passionate.
• Committed to learning every day.
• Self-disciplined.
  

Job Types: Full-time, Permanent
Pay: ?30,000.00 - ?33,000.00 per month
Schedule:

• Day shift
  

Application Question(s):

• Do you have experience in Client Servicing
• Do you have experience in Digital Marketing
  

Experience:

• Total work: 2 years (Required)
  

Language:

• English (Required)
  

Work Location: Remote
Job Type: Full-time
Pay: ?3,00,00.00 - ?3,60,00.00 per year
Schedule:

• Day shift (Alternate Saturdays (1st & 3rd) working)
  

Experience:

• Client servicing: 1 year (Preferred)
• Digital marketing: 1 year (Preferred)
  

Work Location: Remote
Skills: excellent communication skills,communication,seo,client handling,project management,interpersonal skills,paid media marketing,digital marketing,digital media knowledge,performance marketing,cross-functional team collaboration