Spa Head Therapist

We are seeking a passionate and experienced Spa Head Therapist to join our luxury hospitality team. The successful candidate will be responsible for overseeing the day-to-day operations of the treatment areas, ensuring the highest standards of guest service, professionalism, hygiene, and therapist performance.
This role requires a hands-on leader with strong technical expertise, excellent guest engagement skills, and the ability to motivate and develop a high-performing spa team within a luxury environment.
Key Responsibilities:

• Supervise and support the daily operations of the spa treatment areas
• Deliver spa treatments to the highest luxury hospitality standards
• Train, coach, and continuously develop therapists in treatments, product knowledge, and customer service
• Maintain exceptional cleanliness, hygiene, and presentation standards throughout the spa
• Monitor treatment and retail sales performance and support the achievement of departmental targets
• Coordinate therapist schedules and rosters according to operational requirements
• Manage stock inventory and retail products in line with company procedures
  
• Liaise with suppliers regarding products, training, promotions, and retail displays
• Assist in recruitment, trade testing, and onboarding of therapists
• Conduct regular therapist performance evaluations and coaching sessions
• Handle guest feedback and complaints professionally and efficiently
• Collaborate closely with Front Office and Concierge teams to enhance guest experience and increase spa capture rate
  

Requirements:

• Minimum 2 years experience as a Senior Therapist or Head Therapist within a luxury hotel or resort spa
• Internationally recognized spa or beauty qualification

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• CIDESCO, ITEC, or CIBTAC certification preferred
• Strong knowledge of anatomy and physiology
• Previous experience in therapist training and team leadership
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Guest-focused with a positive and professional attitude
• Good computer skills
• Fluent English communication skills, both written and verbal
• Flexible to work operational hours as required