E-Business Manager

THE CONTEXT
Since 1947, the men and women of Parfums Christian Dior have embodied the founding "couturier-perfumers" unique spirit of excellence, creativity, and expertise, both in France and throughout the world. Our House is an open and highly focused collective, a leader that thrives on the creativity of all its stakeholders. Our collective passion and our heritage, full of authenticity and dream, make us move forward and reinvent ourselves.
By revolutionizing the codes of French style and luxury through perfumes, and combining tradition with daring makeup and innovative skincare, we are reinventing every day the Dior style and its compelling, joyful and absolute beauty. Our stimulating missions give our employees the opportunity to develop new skills, overcome spectacular challenges and reveal their talent.
To go further, with Dior.
YOUR MISSION
As a E-Business Manager, you will be assisting the UAE Country General Manager and the E-Business Development Manager in elevating and maintaining our e-com and e-retail business.
Your Main Assignment Will Be Focused On
Maintain brand image leadership across UAE online platforms (E-com & E-retail)

• Support the global ambition to make Dior.com the #1 window of the Maison through a perfect execution of brand guidelines
• Create close relationships with local e-retailers to negotiate premium e-trade visibility
• Manage local KCP calendars with appropriate merchandising and gifting strategy adapted to the channel (E-com or E-retail)
• Ensure local launch timings of novelties according to the marketing calendar, ensuring perfect adaptation of the central and regional e-merchandising guidelines for both E-com & E-retail
• Support regional team in implementing the regional development roadmap for E-commerce to enhance UX
  

Monitor and drive E-Business performance

• Track UAE E-business sales performance through relevant reports & dashboards and feed management and regional team with findings and action plan
• Monitor & Analyze Dior.com KPIs through GA360 and suggest action plan
• Closely monitor local competition on both E-com and E-retail to understand Best Practices
  

Be the business partner for local e-commerce operations stakeholders

• Be the business partner for Supply Chain, Customer Service, IT and Finance Teams
• Support the warehouse through identifying pain points in the operations, suggesting improvements to enhance processes and organizing trainings
• Lead local operations enhancement projects in regards to last mile & delivery, payment providers, etc
  

Enforce the Omnichannel strategy of the market

• store-to web projects with Retail team (E-bookings, E-reservations, Click & Collect)
• Work closely with local Client Development team to monitor E-commerce clients satisfaction and ensure their retention and upgrade
• Oversee customer service operations for the UAE market across all channels to ensure a coherent omnichannel experience for UAE clients
  

Who You Are

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Get Hired
• English (fluent written and spoken) and French is a plus.
• A minimum of 5 years in e-retail luxury beauty
• Market knowledge and trend awareness.
• Genuine interest for cosmetic and luxury industry.
• Curiosity and open mindedness.
• Digital savvy and computer tools competent
  

WHAT CAN WE OFFER ?

• A challenging role in a fast moving, ambitious environment, with daily learning opportunities and passionate team members.
• A competitive package, from compensation, benefits to perks
• Beyond this role, your development is a pillar of our ambition. Parfums Christian Dior, as part of LVMH, offers a Career perspective with a worldwide presence and continuous growth within 75 distinguished Houses.
  

The position is based in Dubai, United Arab Emirates
So, How Far Will You Take Dior?
WISHING TO APPLY?
A comprehensive recruitment process involving HR and Management for the role will enable you to receive a full perspective on the opportunity and ambition.
Once you have applied, let’s go one step further!
You can discover Parfums Christian Dior through our Official website.
You can also learn more about the Career opportunities here as well as follow us on Linkedin.