Retail Sales Representative

At Patchi, a globally renowned luxury chocolate brand, we are passionate about excellence, craftsmanship, and creating memorable experiences for our customers. We are currently looking for a Sales Representative who embodies elegance, professionalism, and a genuine passion for customer service to join our boutique teams.

Your Role

As a Sales Representative, you will be the face of the brand, creating exceptional in-store experiences while driving sales and building lasting relationships with our customers.

Key Responsibilities

• Deliver an exceptional customer experience through personalized service and strong product knowledge
• Advise customers, complete sales transactions, and upsell or cross-sell when appropriate
• Build and maintain strong relationships with clients, including VIP customers
• Ensure boutique cleanliness, visual standards, and brand identity are consistently maintained
• Support stock monitoring, inventory activities, and highlight shortages when needed
• Handle POS transactions accurately, including cash and digital payments
• Work collaboratively with the team to achieve sales targets
• Stay informed about market trends, competitors, and new product offerings

What We're Looking For

• Previous experience in luxury retail, hospitality, or premium customer service
• Minimum 2 years of sales and customer service experience
• Strong communication and interpersonal skills
• Sales-driven, proactive, and attentive to detail
• Fluent in Arabic and English