Technical Account Manager

Do you possess strong communication skills and a genuine desire to assist customers with their technical issues If you thrive in a dynamic environment where you can directly impact the success of clients by providing exceptional support and troubleshooting of a SaaS platform in the IoT/xIoT vulnerability discovery space, then Payatu is the place for you. As we continue to expand, we are looking for a candidate who will help out our clients in the IoT/xIoT vulnerability discovery space as Technical Account Manager.

Who We Are:

Payatu is an ISO9001:27001 certified company focused on driving excellence, growth and innovation to make the cyberworld safe for every organization, product and individual. We are a dedicated team of experts at Payatu, specializing in providing cybersecurity solutions. We are always on the lookout for talented individuals to expand our renowned Bandit family at Payatu.

Serve as the primary technical point of contact for assigned customers post-sale.

Align product features and integrations with customer objectives and business processes.

Troubleshoot and resolve technical issues, particularly related to APIs and integrations.

Lead and manage smooth SaaS product implementations and onboarding journeys.

Monitor product adoption and performance through data analytics and reporting.

Conduct QBRs (Quarterly Business Reviews) and strategic check-ins with key stakeholders.

Capture customer feedback and relay insights into internal teams for continuous improvement.

You Are a Perfect Technical Fit If you have:

3+ years of experience in a customer-facing technical role (TAM, Solutions Engineer, Support Engineer, or similar).

Strong technical acumen in SaaS products, APIs, cloud infrastructure, or data-driven tools.

Experience supporting clients in fast-paced or enterprise-level B2B environments.

Proven track record in troubleshooting and optimizing customer environments.

Excellent communication and relationship-building skills.

Hands-on experience with CRM and support platforms like Salesforce, Jira, or Zendesk.