PcsInfinity - Business Analyst

Description:

- We are hiring: Business Analyst

- Organization: PcsInfinity Pvt Ltd (Asset Infinity, Infizo)

- Work Location: Noida

- Experience Range: 3-5 Year

- Joining Timeline: Immediate to 15 Days

- Open Roles: 1

- Band: L1/L2

Ready to Master the role. Ready to dive into the world of SaaS and make a real impact from Day 1? Asset Infinity & Infizothe star product of PcsInfinity Pvt. Ltd.is not just a top-tier cloud-based asset management solution used by businesses around the globe it's also your gateway to a fast-paced, fulfilling career in tech! Were on the hunt for curious, enthusiastic, and driven freshers to join our Customer Success Teamwhere no two days are the same.
Customer Success:

What You'll Be Rocking:

- Drive onboarding of new customers by collecting data and configuring the software.

- Address customer questions and resolve issues to ensure smooth product usage.

- Work towards maximizing customer satisfaction, driving software adoption, and identifying opportunities for upselling to reduce churn.
Business Analysis:

- Collaborate with cross functional teams and clients to gather, document, and prioritize business requirements.

- Develop detailed Business Requirement Documents (BRDs), functional specifications, and user acceptance test cases.

- Liaise with Product and Development teams to deliver tailored solutions that meet customer needs.
Product Enablement & Configuration:

- Configure the product during onboarding to match client requirements.

- Offer insights on usability, technical improvements, and feature optimization to elevate the customer experience.
Youll Thrive If You Have:

- Minimum 3 years of experience as business analyst in a product based company.

- Preferably Management Degree(MBA/PGDM) or any related field.

- Proficiency in MS Excel and other Microsoft Office tools.

- Comfortable in working as per the customer time zone to cater any urgencies.

- Strong communication and interpersonal skillsable to build meaningful relationships with clients and colleagues.

- Detail-oriented mindset with good analytical and problem-solving abilities.
Whats In It For You:

- Work with a fast-growing SaaS product impacting businesses globally.

- Learn end-to-end SaaS customer lifecycle management.

- Be part of a young, energetic, and collaborative team environment.
Apply Now Be Part of Our Customer Success Story!