IT Technical Support Engineer

hourglass not done Configure, administer, and troubleshoot Windows Servers (2008, 2012, 2016, and 2019) for clients.
hourglass not done Administer and manage cloud platforms such as Microsoft Azure, AWS, and Google Cloud.
hourglass not done Set up, configure, and maintain Virtual Machines in Hyper-V and VMware environments.
hourglass not done Implement and support Failover Clustering and High Availability solutions.
Manage Domain Controllers, Secondary DCs, GPOs, File Services, Print Services, and IIS.
hourglass not done Configure and manage networking equipment including Managed Switches, WiFi controllers, and Security Routers.
hourglass not done Manage and configure firewalls such as Fortinet, SonicWall, and Meraki.
hourglass not done Configure and support VPN solutions (IPSec and SSL).
hourglass not done Set up and manage NAS devices and iSCSI storage.
hourglass not done Provide desktop support and system administration for end-users.
hourglass not done Administer Microsoft 365 tenants including Exchange Online, SharePoint Online, Entra, MDM, and Intune.
hourglass not done Manage Google Workspace environments.
hourglass not done Implement and maintain cloud backup solutions such as Azure Backup, AWS Backup, Acronis, and Veeam.
hourglass not done Monitor and resolve issues related to servers, networks, desktops, and connected devices for AMC clients.
hourglass not done Handle multiple IT support tickets and ongoing projects, ensuring timely and effective resolutions.
hourglass not done Collaborate with clients to identify and resolve technical issues while maintaining a high level of customer satisfaction.