Sales Associate - Retail Industry

JD:

1. Customer Service: Greet and assist travellers in a friendly and professional manner. Identify customer needs and provide appropriate product recommendations. Resolve customer queries or complaints effectively and promptly.

2. Sales and Revenue Generation: Meet or exceed daily, weekly, and monthly sales targets. Upsell and cross-sell products to increase the average transaction value. Promote ongoing offers, discounts, or loyalty programs to boost sales.

3. Inventory Management: Ensure shelves are stocked with products and well-organized. Perform regular stock checks and report low inventory levels. Maintain accurate records of sales and stock movement.

4. Product Knowledge: Stay updated on the features, benefits, and specifications of products. Inform customers about new arrivals and trends relevant to their needs.

5. Store Operations: Adhere to store opening and closing procedures. Ensure cleanliness and maintenance of the store at all times. Follow security protocols, especially with high-value products.

6. Compliance and Reporting: Comply with airport security and retail regulations. Accurately handle cash, credit cards, and other payment modes. Submit daily sales and performance reports to the store manager.

7. Team Collaboration: Coordinate with colleagues to ensure smooth store operations during peak hours. Participate in team meetings and training sessions to enhance skills and knowledge.

8. Customer Relationship Management (CRM): Build rapport with frequent travelers and maintain a database of loyal customers.

Encourage repeat visits by providing exceptional service.

9. Handling Multicultural Customers: Be sensitive and adaptable to customers from different cultural backgrounds. Communicate effectively with international travelers, often in a multilingual setting.