Service Coordinator

Key Responsibilities:

• Monthly Business Review (MBR) Preparation.
• Compile and prepare MBR reports for Service Sales and Consumables
• Consolidate data, highlight key insights, and share summary notes with relevant stakeholders
• Leadership Support
• Provide accurate and timely data for leadership reviews, Huddle files, and key Service/Consumables meetings
• Support CE leaders with data-driven insights and follow-up actions
• Engineer Performance Tracking
• Develop and maintain a monthly tracker for field engineers covering KPIs, productivity, and scheduled visits
• Monitor and report performance metrics to identify improvement areas
• Bowler Chart Reporting
• Deliver timely inputs to the EMEAI Bowler dashboard for Customer Enablement (CE) functions
• Support visual performance reporting and KPI compliance tracking
• Data Management.
• 
  Maintain and update SGRI 3 C 4 datasets and ensure data accuracy for reporting and analysis
• Standardize data sources to enable consistent business reporting
• Business Reviews
• Participate in weekly CE business review discussions on revenue, forecasting, and service performance
• Support with pre-review analytics and follow-up documentation
• Executive Support
• Prepare ad-hoc reports, business insights, and presentation inputs as required by CE leadership
• Sales Planning
• Track and monitor the Service Sales planner, ensuring alignment of targets and performance againstbusiness goals
• Analytics s Insights
• Extract data from ServiceMax or similar systems for Service and CE functions
• Analyse multi-dimensional business data and provide insights to improve operational efficiency and profitability
• Meeting Support.
• Attend Customer Enablement calls, record discussions, and circulate accurate minutes of meetings (MOM)
• Track open action items and follow up with responsible owners

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  Vendor Management Support
• Assist in completing vendor questionnaires, compliance forms, and supporting documentation for Service operations

Basic Qualifications:

• Bachelors degree in Business, Engineering, or a related field.
• 24 years of experience in data analytics, business operations, or service reporting roles
• Experience in working with cross-functional and international teams is an advantage.

Preferred Characteristics:

• Strong analytical and problem-solving skills.
• Excellent proficiency in Microsoft tools , Power BI, or other data visualization tools.
• Good understanding of Service Operations, Sales Planning, or CRM tools (e.g., ServiceMax, Salesforce)
• Attention to detail with strong data accuracy and reporting capabilities
• Effective communication and stakeholder management skills
• Ability to manage multiple priorities and deliver to tight timelines.