Senior Manager Operations & Business Development (Pharma B2B)

About CLYZO

CLYZO is a fast-growing Pharma B2B platform backed by 14+ years of industry expertise, helping pharmaceutical companies with reliable sourcing, manufacturing support, and supply chain solutions. Were building a high-performance, entrepreneurial organization where ownership, innovation, and execution drive growth.

As the Senior Manager – Operations & Business Development, youll play a pivotal role in driving commercial operations, leading cross-functional teams, and ensuring seamless execution from customer enquiry to order fulfilment. Working closely with the founders and leadership team, youll build scalable processes, solve business challenges, and create an exceptional customer experience while contributing directly to CLYZOs growth.

What Youll Own

Lead Operations That Drive Growth

• Lead and mentor Team Leaders, build high-performing teams, establish scalable processes and SOPs, and drive operational excellence through continuous improvements in productivity, speed, and service quality

Drive Sales Execution

• Coordinate with Sales teams to ensure seamless enquiry-to-order execution, manage the sales pipeline, support Key Account Managers, and drive revenue through efficient sales operations

Own Customer Experience

• Act as the primary escalation point for critical customer issues, build strong stakeholder relationships, and deliver exceptional pre- and post-sales support through proactive communication and timely resolution.

Cross-Functional Collaboration & Business Growth

• Collaborate with Sales, Procurement, Logistics, Quality, Finance, and Management to ensure seamless execution, resolve operational bottlenecks, enhance customer experience, support business development, and drive revenue growth through efficient planning, forecasting, and process improvements.

How Youll Make an Impact

• Create a culture of speed, ownership, and execution excellence.
• Enable Sales teams to focus on growth by ensuring flawless operational support.
• Resolve customer challenges quickly while building long-term client relationships.
• Improve operational efficiency through better systems, SOPs, and cross-functional collaboration.
• Build scalable processes that support CLYZOs expansion across India.

Who Were Looking For

• Bachelors or Masters degree in Pharmacy, Chemistry, Biotechnology, Life Sciences, or Business.
• 3– 8 years of experience in Pharma B2B Sales Operations, Business Development, Commercial Operations, Customer Success, or Client Coordination.
• Experience leading teams and managing cross-functional operations.
• Understanding of APIs, pharmaceutical raw materials, excipients, or specialty chemicals is mandatory.
• Strong leadership, stakeholder management, communication, and negotiation skills.
• Analytical mindset with a passion for improving processes and solving problems.
• Comfortable working with CRM, ERP systems, and advanced MS Excel.
• Someone who enjoys taking ownership, thrives in a startup environment, and can turn ideas into execution.
• Preferred Age: 32–40 years

Were building a high-performance organization where ownership, innovation, and execution drive growth. This is a high-impact leadership role where youll work closely with the Director to build scalable processes, drive execution, and contribute directly to CLYZOs growth.

If youre excited by fast-paced environments, cross-functional leadership, customer success, and the opportunity to shape how a company operates, wed love to hear from you.

Ready to build, lead, and make an impact Share your updated resume at [HIDDEN TEXT]