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Job Description
- As a Customer Support Executive (non-voice), you will be responsible for utilizing email and chat applications to promptly address client inquiries. Your main duties will include identifying customer needs, assisting customers in utilizing specific features, and analyzing and reporting product malfunctions by conducting various tests or simulations.
Moreover, you will engage with customers by asking targeted questions to efficiently determine the root cause of their issues. It will be essential to update internal databases with technical problem information and noteworthy customer interactions. Monitoring customer complaints on social media platforms and proactively reaching out to provide support will also be part of your role.
In addition, you will collaborate with team members by sharing feature requests, effective workarounds, and informing customers about new product features and functionalities. Following up with customers to ensure resolution of their technical issues, gathering feedback, and communicating it to the Product, Sales, and Marketing Teams will be critical for enhancing customer satisfaction.
To excel in this position, you should have a minimum of 1 year of experience in chat or social media customer support, escalation, or retention within B2B or B2C processes. A strong customer-centric mindset, excellent verbal and written communication skills in English, good probing abilities, and the capacity to multitask are essential requirements. Demonstrating patience when handling challenging cases, being a quick learner to gain comprehensive product knowledge, and being open to working in rotational shifts and weekends are also key attributes for success in this role.
Maintaining positive relationships with clients, prioritizing and managing multiple open issues simultaneously, and being open to assuming additional responsibilities are integral aspects of this role. Your shift availability should include both day and night shifts as required.
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This is a full-time position based in Madhapur, Hyderabad, Telangana. Health insurance coverage is provided as part of the benefits package. The ability to commute reliably to the work location in Madhapur, Hyderabad, or a willingness to relocate before starting work is preferred.
If you are currently located in Hyderabad, have the necessary experience, and possess the skills and qualities mentioned, we encourage you to apply for this exciting opportunity to join our team as a Customer Support Executive.,
Skills
Customer SupportCustomer SatisfactionFeature RequestsPatienceProbing SkillsEmail CommunicationCustomer SupportSocial Media MonitoringDatabase ManagementWritten CommunicationChat SupportCustomer FeedbackMultitaskingFast LearnerAnalytical SkillsVerbal CommunicationIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
Picktime is a cloud-based scheduling software designed to streamline appointment booking and management for businesses of all sizes.
Important dates & deadlines?
Application Deadline
23 Oct 25, 12:57 PM IST
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