Travel Operations Executive

Pickyourtrail offers you 2 key benefits
1. Clear strategy and Roadmap - Even the pandemic didnt get us to pivot :) At Pickyourtrail, you are assured of an environment which is stable with respect to direction & goals. This gives you a stable base to experiment and drive towards the desired end state. We shy away from randomisations and strive towards a well drawn down quarter operating plan to ensure that all teams across Revenue - Design - Marketing - Engg - Operations - Product are aligned.
2. High Impact Opportunity - We believe that travel is where online meetings were in feb 2020 - waiting to explode. There could be no better time to leverage your past experience to help the organization grow faster towards the desired outcomes.
Pickyourtrail is looking to recruit a Customer Experience Associate for a new business category (TAM - $40B). When the pandemic created havoc across the travel industry, we put our heads down and built out a new business vertical from scratch. The product market fit has been established and we have 50 paying customers. We are at a point where we wish to scale this business ground up
We are seeking an experienced Operations Executives who can handle the full spectrum of corporate travel operations with expertise in complex ticketing and crisis management. This is a high-impact role requiring someone who can independently manage enterprise client needs, resolve urgent travel disruptions, and maintain service excellence under pressure.

Key Responsibilities

• Manage end-to-end corporate travel operations including flight bookings, hotels,, and ground transportation
• Handle complex ticketing scenarios including multi-city itineraries, fare rules, penalty waivers, and airline policy exceptions
• Manage travel crises and disruptions including flight cancellations, delays, missed connections, and last-minute changes
• Respond to high-volume email inquiries (400-500 monthly) with speed, accuracy, and professionalism
• Work within corporate travel policies and approval workflows, managing client expectations and policy exceptions
• Coordinate with airlines, hotels, and service providers to resolve issues and secure best outcomes for travelers
• Maintain detailed documentation of bookings, communications, and issue resolutions

• Collaborate with team members to ensure seamless handoffs and 24/7 coverage for enterprise clients

Required Experience & Qualifications

• 4-7 years of hands-on experience in corporate travel operations
• Prior experience at established travel companies (Yatra, FCM, Thomas Cook, Riya Travels, or similar corporate travel firms)
• Deep expertise in complex ticketing including fare rules, change fees, refund policies, and airline tariff structures
• Proven track record of managing travel crises and delivering solutions under tight timelines
• Strong GDS proficiency (Amadeus, Galileo, Sabre) with ability to handle complex PNR modifications
• Experience managing corporate clients with understanding of approval hierarchies and policy compliance
• Excellent written and verbal communication skills for professional client interactions
• Ability to work independently, prioritize multiple urgent requests, and maintain composure during high-pressure situations

Desired Skills

• Experience with travel technology platforms and automated booking systems
• Understanding of hotel operations, ground transportation coordination, and travel insurance

Looking to get Placed? Try our Placement Guarantee Plan

Get Hired
• Familiarity with IATA regulations, airline agreements, and industry best practices
• Problem-solving mindset with ability to find creative solutions to complex travel challenges

What We Offer

• Competitive compensation package
• Work with prestigious enterprise clients including Fortune 500 companies and high-growth startups
• Opportunity to work with cutting-edge AI-powered travel technology alongside traditional operations
• Collaborative team environment with experienced professionals including former Indigo operations leaders
• Exposure to diverse travel scenarios across domestic and international corporate travel
• Career growth opportunities as the company scales operations across India

Location & Reporting

Location: Chennai (Office-based)

Reports to: Operations Lead, Fluid CX