Team Lead - Customer Support

Planyourworld Training Academy pvt ltd

Operations Maintenance & Support

85+ Applicants

Posted: 7 months ago

2-12 years

Delhi

Work from Office

Posted: 7 months ago

Applicants: 85+

Job Description

Similar Jobs

Please verify your account first! Send OTP

Please click on the Apply to verify the status of jobs posted more than 15 days ago, as they may have expired. Similar Jobs

Job Description

As a Customer Support Lead, you will be responsible for managing a team that makes calls and provides support to customers. Your success in this role will depend on your persuasiveness and ability to thrive in a high-pressure environment. A top-performing leader is expected to be a product expert and exhibit exceptional communication, problem-solving, and negotiation skills.
Key Responsibilities:
- Lead day-to-day customer support operations, ensuring timely and effective responses.
- Coach, mentor, and lead support representatives, fostering a high-performing, empathetic, and customer-first team culture.
- Track and analyze support metrics, implementing improvements as needed.

- Maintain and enhance the knowledge base to facilitate customer self-service and internal efficiency.
- Identify trends in support tickets and collaborate with other teams to address recurring issues.
- Provide feedback on bugs, feature requests, and customer insights to internal teams.
- Support onboarding and retention processes to ensure users receive necessary guidance during key milestones.
- Assist in scaling support systems and processes as the company grows.
Qualifications:

Looking to get Placed? Try our Placement Guarantee Plan

- Minimum of 2 years of experience in customer support or technical support, with at least 1 year in a lead or senior role, preferably in insurance or BFSI.
- Strong leadership and communication skills, with the ability to motivate, coach, and manage priorities effectively.
- Proven ability to troubleshoot technical issues and guide others through solutions.
- Approach problem-solving and customer interactions with a calm, empathetic, and proactive mindset.
- Passion for enhancing customer experience and contributing to product and process improvements.
Please note that this is a full-time position, and the work location is in person at Saket, New Delhi.,

Skills

Customer SupportOperationsTechnical SupportCustomer InsightsTrend IdentificationScaling Support SystemsTeam LeadershipRetentionCommunication SkillsNegotiation SkillsProblem SolvingKnowledge Base ManagementCustomer SupportSupport Metrics AnalysisFeedback ManagementOnboarding

If an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.

Important dates & deadlines?

Application Deadline

30 Oct 25, 11:58 AM IST

Similar Jobs

View All

Jobaaj

Don't Miss out any Updates

Subscribe now for the latest job alerts
and never miss an update

Job Alert

Google hiring for Specific Roles Apply Now!

1 min ago

New Opportunity

Amazon is hiring freshers Apply Now!

5 min ago

Featured Jobs

Microsoft opening 50+ positions Apply Now!

10 min ago