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Job Description
Associate Customer Support
Office Location: Gurugram, Haryana (only)
Contact Person - HR Anjali - What's app your resume to 8826269231
Interview Mode - Face to Face only (No Virtual rounds)
Work Mode- On-site working
Qualification- Graduation from any stream
Working days- 6 days working with a roster off
Preferred Languages- English, Hindi, Tamil, Telugu, Kannada, Malayalam, Marathi
Salary- 2.5 - 4 LPA
Key Responsibilities:
- Handle inbound and outbound calls to address customer queries and concerns.
- Provide accurate information regarding insurance policies, premium calculations, and policy status.
- Escalate unresolved queries to the appropriate internal teams and ensure timely follow-up.
- Maintain customer records by updating information in the CRM system.
- Ensure customer satisfaction through professional communication and problem-solving.
- Meet daily, weekly, and monthly targets set by the team lead.
Required Skills:
- Excellent communication skills (verbal and written) in English and Hindi.
- Ability to handle customer queries efficiently and politely.
- Basic computer knowledge and proficiency in MS Office and email.
- Patience and empathy to manage difficult or irate customers.
Looking to get Placed? Try our Placement Guarantee Plan
- Prior experience in a call center or customer support role is a plus.
- Freshers and experience both can apply.
- Minimum education: Graduate.
- Salary package 2.5 Lpa to 4 Lpa.
Interested candidates can share their resume to anjalikumari@policybazaar.com
or Whatsapp to 8826269231
Regards,
HR Anjali
Policy Bazaar
We are looking for Immediate joiners.
Fresher graduates can also apply.
Skills
Customer SupportPressure HandlingMalayalamSolving QueriesConvincing PowerMarathiTamilCommunication SkillsCustomer SupportCustomer SatisfactionCustomer ServiceCall CenterIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
We stay awake and alive because Insurance helps families in financial distress, during the times of death, disability, disease, and accidents, and when families need help most. One incident can destroy a family’s future and development. We hope no one ever faces such a situation, but the truth is millions of people do. Unlike European countries we have poor social security. The rich can still recover from the financial loss, but the poor cannot recover from such a loss easily. Thus we believe we do a noble act by building awareness about such a product. We are against miss selling. Millions of people every year buy Insurance policies without understanding as they are usually told just a few things to sell the product. Many times these are lies or half-truths; as such commitments are rarely documented or recorded. Thus customers start hating insurance and its sellers hurting persistency and growth. This is no way to build a sustainable business. We believe everyone must fully understand what they are buying, and know both the positives and the negatives. They should know the options, and choose what is best for them and their needs. The true value of any insurance policy lies in the payment of a claim, and we will fight the corner of a customer very hard indeed, at the point of claim, and ensure he gets a fair deal from the insurance company. Finally we believe companies must make a profit too, else how can they continue to service customers. Thus we are against customer side fraud. We like customers to make truthful declarations, and not try to cheat the system. All in all, Insurance has a huge role in supporting families in distress, and we will make it viable for every participant, as we said, fairly, transparently, and sustainably.
Important dates & deadlines?
Application Deadline
28 Apr 26, 04:29 PM IST
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