Customer Service Representative (General Insurance)

What role you will play in team: Provide exceptional customer service to clients inquiring about general insurance policies via phone and email.

What you will do: Address customer queries, resolve complaints, and guide them through the policy purchasing process, ensuring satisfaction and retention.

Key responsibility:

• Answer incoming calls and emails from customers.
• Provide accurate and helpful information about general insurance policies.
• Resolve customer complaints and issues efficiently and effectively.
• Assist customers with the purchase of insurance policies.
• Maintain detailed records of customer interactions.
• 
  Meet or exceed customer satisfaction targets.
• Maintain up-to-date knowledge of insurance products and services.
• Collaborate with sales and underwriting teams as needed.

Required Qualification and Skills:

• High school diploma or equivalent.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills.
• Ability to work independently and as part of a team.
• Proficiency in MS Office Suite.
• Experience in customer service (preferred).

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• Basic understanding of insurance principles (preferred).

Benefits Included:

• Competitive salary and incentives.
• Comprehensive benefits package (health, life insurance).
• Opportunities for career growth and advancement.
• Dynamic and fast-paced work environment.
• Training and development programs.

A Day in the Life: Your day will involve managing a high volume of customer inquiries via phone and email, troubleshooting issues, guiding customers through the purchase process, and maintaining positive customer relationships.