Customer Support Executive

What role you will play in team: Provide excellent customer service and resolve customer queries related to insurance policies.

What you will do: Answering customer calls and emails, providing policy information, and resolving complaints.

Key responsibility:

• Handle customer inquiries via phone and email.
• Provide accurate and timely information about insurance policies.
• Resolve customer complaints and issues.
• Maintain accurate records of customer interactions.

• Follow company procedures and protocols.
• Meet customer service KPIs.

Required Qualification and Skills:

• High school diploma or equivalent.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Proficiency in using CRM software.

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Benefits Included:

• Competitive salary and benefits package.
• Opportunities for career growth and development.
• Paid time off.
• Medical insurance.
• Positive and supportive work environment.

A Day in the Life: Your day will involve responding to customer queries, resolving issues, providing policy information, and escalating complex problems to the relevant team members.