Porter.in - Senior Manager - HR Operations

About Porter:
At Porter, we're on a mission to move a billion dreams by building the most trusted, efficient, and seamless logistics platform in India. We started in 2014 with a simple vision - to transform intra-city logistics through technology. Today, Porter is a late-stage startup, serving millions of users across 21+ cities, backed by marquee investors like Tiger Global, Lightrock, and Sequoia.
We solve real-world problems - from empowering micro-entrepreneurs and truck owners, to optimizing last-mile delivery for SMEs and enterprises. Every challenge we take on has real consequences and real impact.
With a sharp focus on user obsession, ownership, and collaboration, we're building a workplace where people thrive when they take bold bets, move fast, and build with empathy.
If you're looking to work where scale meets purpose, complexity fuels learning, and culture isn't an afterthought, Porter is the place.
Role Overview:
We are looking for a Senior Manager - People Operations to lead and scale our People Ops team with a strong focus on operational excellence, process standardization, and system-driven execution.
This role will own the end-to-end employee lifecycle operations, ensuring accuracy, compliance, and scalability while building robust systems and processes to support a fast-growing organization.
The role requires a combination of strong execution rigor, systems thinking, and team leadership, along with the ability to partner closely with Rewards, PBPs, Payroll, and Business Leaders to enable efficient and data-driven people decisions.
This is a high-impact leadership role responsible for building a future-ready People Ops engine, not just managing day-to-day operations.
Key Responsibilities:
1. People Operations Ownership (End-to-End)
- Own and govern complete employee lifecycle operations: onboarding, BGV, HRMS management, letters, transfers, promotions, separations, F&F, etc.
- Ensure high accuracy, timeliness, and SLA adherence across all processes

- Build strong operational controls and governance mechanisms
2. Process Excellence & SOPs
- Design and implement standardized, scalable SOPs across all People Ops processes
- Drive process simplification and elimination of redundancies
- Establish clear SLAs, audit frameworks, and quality benchmarks
3. Digitization & Systems
- Lead HRMS optimization (Darwinbox or equivalent) and drive system adoption
- Identify and implement opportunities for automation and digitization
- Reduce manual dependency and build self-serve and scalable workflows
- Manage implementation of helpdesk, LMS, Engagement etc. tools and vendor management.
4. Audit, Compliance & Risk Management
- Ensure compliance with labor laws, statutory requirements, and internal policies
- Lead internal audits and ensure zero-leakage, zero-compliance gaps
- Build strong documentation and audit-ready systems
5. Stakeholder Management
- Partner with PBPs, Payroll, Rewards, Finance and Business Leaders to support operations and decision-making
- Act as a trusted advisor on People Ops feasibility, risks, and process implications
- Enable smooth execution of compensation cycles, policy rollouts, and org changes
6. Team Leadership & Capability Building
- Lead and develop a team of 4-5 People Operations professionals.
- Set clear goals, track performance, and build capability depth within the team
- Drive a culture of accountability, accuracy, and continuous improvement
7. Continuous Improvement & Scale
- Build a future-ready People Ops engine that can scale with business growth
- Use data and insights to identify bottlenecks and improvement areas
- Drive initiatives that improve employee experience and operational efficiency
Skills & Experience:
- 6-10 years of experience in People Operations / HR Operations
- Proven experience in managing end-to-end employee lifecycle operations at scale
- Strong exposure to HRMS systems (Darwinbox preferred)
- Experience in process design, SOP creation, and operational scaling
- Strong understanding of compliance, audits, and HR governance
- Demonstrated experience in team management and capability building
- Proven experience with people analytics and reporting