149+ Applicants
Posted: 3 years ago
1-3 years
Remote
Work From Office
Posted: 3 years ago
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Applicants: 149+
Job Description
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Job Description
Overview:
This position, under the general direction of both the Director and Manager, Professional Services, provides support for our award-winning K- 12 software systems. This position is responsible for creating, updating and delivering a wide spectrum of reports and processes relating to the Professional Services organization. The reports and processes managed by in this position will be used for business decision making. The successful candidate will have the ability to create reports in multiple online systems, to follow and update process flows, to analyze and interpret data, and to provide timely delivery of reports to management which will be used for strategic business planning. Additionally, this position will mentor, coach, and answer questions for fellow employees.
Essential duties and responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Update, track, and deliver operational and financial reports on a recurring basis
- Create and update Executive-level PowerPoints to be used in company-wide presentations
- Manage Project Status list and follow-up with company leaders to ensure projects are on track
- Create and maintain a repository of Project Templates to be standardized across teams
- Provide online systems support to multiple groups within Professional Services
- Liaise with finance, accounting, marketing and sales departments to complete projects and gather data
- Compile data sets that will provide analysis of monthly and yearly info/trends against operational budget
- Create and deliver reports which span support volume, agent performance, and other reports using Excel and various CRM systems
- Consolidates information into actionable items, reports and presentations to make critical strategic decision
- Proactively identify, analyze, and interpret trends or patterns in complex data sets
- Conduct data analysis; evaluate business processes; determine business needs; identify requirements; develop data system analysis; and provide constructive feedback
- Perform reporting, testing and maintenance of enterprise systems and identify alternative methods for better operation and use
- Mentor and coach employees, first level response for employee questions, and lead team meetings
- Cr eate and deliver ad-hoc analysis and all other duties as assigned
To be considered for and to perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
Qualifications include:
- 3-5 years’ prior experience in a data analyst role
- Proficient in Microsoft Office suite with an expert knowledge of Excel
- Must be able to manage multiple projects at the same time
- Salesforce experience required
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- Prior CRM and ERP experience required
- Excellent attention to detail and time management
- Excellent problem solving and reasoning skills
- Excellent oral, written, and interpersonal skills
- Excellent customer service and conflict resolution skills
- Ability to thrive with a heavy workload and multiple projects with frequent interruptions and schedule changes
- Ability to mentor and coach fellow employees
- Associate’s degree or equivalent work experience, Bachelor’s degree preferred
PowerSchool is committed to a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you have a disability and need an accommodation regarding our recruiting process, please let us know by emailing
accommodations@powerschool.com
.
Skills
ExcelCRMERPIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
PowerSchool is a leading provider of K-12 education technology solutions. We offer a comprehensive suite of products that help schools manage everything from student information to classroom instruction.
Important dates & deadlines?
Application Deadline
27 Aug 22, 12:00 AM IST
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