Pratt & Whitney - Director - India Capability Centre - General Management

Position: Director - India Capability Centre (General Management)
Country: India
Location: North Gate Business Park Sy.No 2/1, and Sy.No 2/2, KIAL Road, Venkatala Village, Chowdeshwari Layout, Yelahanka, Bangalore, Karnataka 560064
Position Type: Full-Time, Leadership (Director Level)
About Pratt & Whitney
Pratt & Whitney is transforming the future of flight by designing, building, and servicing advanced aircraft engines that set new benchmarks in efficiency, reliability, and sustainability. Our culture is built on passion, innovation, and teamwork. We invite curious, driven, and committed leaders to help us shape the aerospace industry of tomorrow.
Role Overview:The Director India Capability Centre (ICC) will be responsible for leading and scaling Pratt & Whitney Canadas extended operations in Bangalore across Supply Chain Management, Customer Services & Aftermarket, Business Development (Digital Engine Services), and Finance.
This role demands a strategic leader with deep expertise in aerospace, supply chain operations, customer engagement, and digital transformation, capable of aligning India-based operations with Pratt & Whitneys global vision while ensuring year-over-year productivity and value delivery.
Key Responsibilities:
Strategic Leadership & Governance:
- Lead and expand the India Capability Centre as a multi-disciplinary hub aligned with Canada and Poland operations.
- Define and execute strategies that strengthen business performance, enhance productivity, and deliver global operational excellence.
- Build a high-performing, empowered, and collaborative workforce promoting curiosity, continuous learning, and innovation.
- Drive P&L accountability, budgeting, and financial discipline within the India Centre.

Functional Leadership:
Supply Chain Management (SCM):
- Oversee Product Sourcing, Indirect Procurement, BPM (Business Process Management), Master Data Management, and Analytics.
- Drive supply chain digitalization and automation initiatives to increase efficiency and accuracy.
- Ensure seamless integration of India operations with North American and European supply chain teams.
Customer Service & Aftermarket:
- Lead Customer Program Hub, Pay-Per-Hour programs, Warranty, Repair & Overhaul solutions, Spares, and Leasing operations.
- Establish field technical support and reliability analysis frameworks to improve customer satisfaction and service quality.
- Enable predictive and proactive aftermarket support leveraging data analytics and oil analysis technology.
Business Development (Digital Engine Services):
- Drive Ground Software Development, Data Analytics, Customer Support Technology, and Proactive Support initiatives.
- Oversee Contact Centre operations, including customer account management, technical publications, aircraft registration, and My P&WC POWER support systems.
- Foster collaborations with global teams to expand digital aftermarket capabilities.
Finance & Business Support:
- Oversee Treasury, Cost Management, Financial Planning, and Transition Management activities.
- Support business transformation projects ensuring financial discipline and ROI tracking.
Required Qualifications:
Education:
B.E. / B.Tech (Mechanical, Industrial Management, Aerospace, or equivalent) with 14 -18 years of leadership experience, OR
M.E. / M.Tech / MBA / Masters in related field with 12 - 16 years of leadership experience in Aerospace, Defense, or related industries.
Experience:
- Proven track record of managing large cross-functional teams across SCM, Customer Service, Aftermarket, Business Development, and Finance.
- Strong exposure to transition management, productivity enhancement, and global workshare models.
- In-depth knowledge of aerospace supply chain operations and aftermarket services.
- Experience working with global stakeholders across North America and Europe.
Skills & Competencies:
- Business Strategy, P&L Management, Change Management.
- Strong negotiation, analytical, and project management skills.
- Excellent interpersonal and cross-cultural communication skills.
- Ability to influence senior leadership and drive transformational initiatives.
Preferred Qualifications
- Certifications in Project Management, Change Management, or Lean Six Sigma.
- Proven success in digital transformation programs and insourcing strategies.
- Demonstrated ability to lead global workforce integration.
What We Offer
- International career growth and leadership exposure.
- Comprehensive benefits, pension plans, and long-term deferred compensation programs.
- Financial support for parental leave and daycare facilities.
- Professional advancement through leadership development programs and global learning platforms.
- Flexible work schedules and hybrid work opportunities.
- Recognition and reward programs for outstanding performance.