Country Manager - TIC Industry

Country Manager - TIC Industry

Description:

About Us:

Premier Management Consultants has been serving global corporates for the last 25+ years with the following HR services:

- Business & Hr Consulting

- Global Leadership Hiring

- Learning & Leadership Development

- IR & HR Audits

- Staffing

- CSR

About the Client:

Presently we are working with a Multinationals Companies in #Testing, #Inspection & #Certification - #tic Industry dealing in servicing the following industries Coal, Mineral, Non ferrous etc.

Position: Country Manager (Coal Sample Analysis & Laboratory Services)

Location: Australia

Role Purpose:

The CM is responsible for driving business growth for coal sample analysis and laboratory testing services in the mining region. The role focuses on customer acquisition, key account management, market development, and revenue growth from coal mines, exporters, traders, and power utilities.

Key Responsibilities:

Business Development & Sales

- Develop and execute marketing and sales strategies for coal sampling, preparation, and analysis services.

- Identify and pursue new business opportunities with coal mines, ports, terminals, exporters, traders, EPCs, and power stations.

- Achieve annual revenue and margin targets for coal laboratory services.

- Prepare and negotiate commercial proposals, pricing, and service agreements.

- Manage tenders, RFQs, and long-term service contracts.

Key Account Management

- Build and maintain strong relationships with key customers

- Act as the primary interface between customers and internal laboratory operations.

- Ensure high customer satisfaction, timely resolution of issues, and contract renewals.

Market Intelligence & Strategy

- Monitor coal market trends, competitor activities, pricing benchmarks, and regulatory changes.

- Identify opportunities for value-added services such as on-site sampling, fast-track analysis, and QA/QC audits.

- Support expansion of services into met coal, thermal coal, and export certification testing.

Coordination with Operations & Quality

- Work closely with laboratory, sampling, and QA teams to ensure service delivery meets customer and NATA/ISO requirements.

- Communicate customer requirements clearly to operations teams.

- Support audits, client visits, and technical presentations.

Marketing & Promotion

- Represent the organisation at industry events, mining forums, and customer meetings.

- Prepare marketing materials, capability statements, and presentations.

- Promote laboratory capabilities, turnaround times, and compliance strengths.

Key Performance Indicators (KPIs)

- Revenue and margin growth from coal testing services

- New customer acquisition

- Customer retention and repeat business

- Tender success rate

- Market share growth

Qualifications & Experience

Essential

- Degree in Engineering, Chemistry, Mining, Marketing, or Business

- Minimum 8 years of experience in marketing/sales of coal testing, mineral laboratories, or mining services

- Strong understanding of coal quality parameters (proximate, ultimate, GCV, CSR/CRI, ash chemistry, moisture, etc.)

- Proven experience in B2B sales, key account management, and contract negotiation

- Strong communication and stakeholder management skills

- Valid Australian work rights and drivers licence
Desirable

- Experience working in Queensland coal industry or port-based laboratories

- Knowledge of NATA, ISO 17025, and export certification requirements

- Technical background in coal or mineral processing

- Established industry network
Competencies

- Commercial acumen

- Strategic thinking

- Relationship building

- Negotiation & influencing

- Customer-centric mindset

- Results-driven approach
Working Conditions

- Regular travel to mines, ports, and customer sites

- Combination of office, laboratory visits, and field engagement