Procigma Business Solutions - Leader - Salesforce Practice Delivery

We are looking for a self-driven, success oriented and inspiring leader for the position of Practice Delivery Leader (PDL) for Salesforce practice, to manage Salesforce accounts/engagements, leader shall be responsible for executing delivery of multiple accounts across market unit and ensuring customer success, profitable growth, employee satisfaction, capability building and innovations by leveraging eco system.

Key Responsibilities:

- Leader should have direct experience of managing delivery of Salesforce complex and large programs/accounts of size 800+ FTEs and revenue of $100+ Mn, manage C level customer relationships and identify opportunities of growth.

- Customer Success: Conduct regular delivery cadence with customer/internal stakeholders to prevent schedule/cost overruns proactively and implement best delivery practices.

- Profitable growth: Ensure Y-o-Y 15% profitable growth and meet operating margins target.

- Drive forecasting and fulfilment for the accounts from both confirmed opportunities as well as the opportunities in pipeline.

- Enable/implement value added services and solutions to customer in line with offerings.

- Has good understanding of the delivery operational parameters and drive them to align to organization norms.

- Would be instrumental in delivery led growth by scoping/farming new opportunities within the accounts proactively.

- Align with the client partners to build winning solutions and deliver.

Key Skills:

- Total experience of 18+ years in Salesforce/CRM space with at least 5+ years as a Delivery leader/PDL

- Must have experience in Salesforce Implementation, Rollout and AMS programs, should have executed projects with different SDLCs, engagement levels

- Knowledge of Estimation techniques

- Knowledge of Quality parameters

- Execution Excellence

- Collaborative Working

- Nurturing People

- Passion for Results

- Strategic Perspective

- Stakeholder Management

- Managing Complexity

- Problem Solving & Decision Making