Walk-in Drive For International Chat Support - Telecom (0-3 Years)

Walk-in drive for International Chat Support - Telecom (0-3 years)

Walk-in: 23st Monday ,2026 (10:00AM - 1:00 PM)

Prodapt Solutions

Module 1, Tower 1 (3rd Floor),

IT Special Economic Zone Chennai 1

IT Special Economic Zone Pallavaram-Thuraipakkam,

200 Feet Radial Rd,

Thoraipakkam, Tamil Nadu 600097

Role & responsibilities

Customer Support:

- Engage with customers via chat to address inquiries, resolve issues, and provide information about telecom services and products.

- Maintain a high level of customer satisfaction by delivering timely and effective solutions.

- Upselling:

- Effectively communicate the benefits of upgraded services or packages to customers, aiming to meet sales targets.

- Process Adherence:

- Follow established procedures and guidelines to ensure compliance with company standards and policies.

- Accurately document customer interactions and maintain records in the CRM system.

- Collaboration:

- Work closely with team members and other departments to ensure a seamless customer experience.

- Participate in daily meetings and training sessions to enhance skills and knowledge.

- Performance Metrics:

- Achieve individual and team performance metrics, including NPS and sales targets.

- Contribute to ongoing improvement initiatives by providing feedback on processes and customer.

Requirements:

-Graduate in any stream

-Excellent written communication skills (English proficiency required) -Strong persuasion & sales aptitude

-Ability to multitask and work in a fast-paced environment

-Minimum 1 to 2 years of prior experience in sales/chat support. Telecom Billing is preferred.

Skills:

- Excellent verbal and written communication skills.

- Strong problem-solving abilities and attention to detail.

- Ability to multitask and manage time effectively in a fast-paced environment.

- Proficient in using CRM software and other relevant tools.

Flexibility:

Willing to work in night shift. (2 Way Cab & Shift allowance will be provided)

• Must have good communication skills.
• Flexible to work from office (5 days)

Interview Process:

• HR Screening
• Typing Assessment ( WPM Test Desired score 40 WPM)
• Written Test
• L1 with Team Lead

Note: please carry your updated resume and Govt. Id proof and copy of this job posting/Email, Candidates who have attended recent 3 months please refrain from re-applying.

Were looking for the best talent to join our team. If you know someone who would excel in this role, please feel free to refer them or share this post.