L1/L2 IT Support Engineer

Experience Required: 35 Years

Shift timing - (Rotational Shift )

Location: Remote

Job Summary:

We are seeking experienced IT Support Engineers with strong backgrounds in Managed Service Provider (MSP) environments. The ideal candidates will have 37 years of hands-on experience supporting MSP clients across various domains including Microsoft 365 administration, OS support, and cloud services, Private cloud Virtualization. Candidates should have a deep understanding of MSP tools and be well-versed in resolving a wide range of technical issues in both Windows and Linux environments.

Must-Have Skills & Experience:

• Prior experience supporting MSP clients is mandatory
• Strong experience in:
• Microsoft 365 Admin Center
• Windows & Linux operating systems
• MSP Documentation Tools
  
  (e.g., IT Glue)
• Remote Monitoring and Management (RMM) Tools (e.g., NinjaOne, Kaseya, ConnectWise Automate)
• Network issues (firewall, VPN, routing, DNS, DHCP, LAN/WAN)
• Ticketing Systems (e.g., HaloPSA, Freshdesk, ServiceNow)
• Authentication Tools (e.g., Microsoft/Google Authenticators, DUO)
• understanding of firewalls (e.g., SonicWall, Fortinet, Cisco), VPNs, and LAN/WAN configurations.
• Basic scripting or automation skills (PowerShell preferred)
• Security Tools (e.g., ThreatLocker, Microsoft Sentinel, Microsoft Defender for Endpoint)
• Virtualization technologies including VMware vSphere/ESXi and Microsoft Hyper-V

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• Understanding of:
• Basic cloud services (Azure/AWS)
• Endpoint troubleshooting
• Print, file sharing, and group policy troubleshooting
• Email flow analysis and spam filter troubleshooting

Preferred Tools & Technologies:

• RMM Tools: NinjaOne, Kaseya, ConnectWise Automate
• Ticketing Systems: HaloPSA, Freshservice, Freshdesk, Zendesk
• Documentation: IT Glue, Confluence
• Admin Portals: Microsoft 365 Admin Center, Azure AD
• Security Tools: ThreatLocker, Microsoft Defender, Microsoft Sentinel, DUO MFA
• Other Tools: TeamViewer, AnyDesk, Remote Desktop, PDQ Deploy, Bitdefender, SentinelOne, N-able, Acronis, Veeam