TA Services Specialist

We are Progress (Nasdaq: PRGS), a trusted provider of software that enables our customers to develop, deploy, and manage responsible, AI-powered applications and experiences with agility and ease. 
Were proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a Director of Enterprise Applications Engineering and help us do what we do best: propelling business forward.
In this role, you will

• Own and manage end-to-end backend TA operations across multiple geographies (Americas, EMEA, APAC as applicable)
• Drive operational rigor, standardization, and compliance across TA processes, policies, and SLAs
• Partner with recruiters, HRBPs, and hiring teams to enable smooth hiring execution through strong operational support
• Own and support Background Verification (BGV) operations, including:
• Coordination with BGV vendors
• Case initiation, tracking, follow-ups, and closure
• Managing discrepancies, escalations, and SLA adherence
• Ensuring compliance with data privacy and local regulations
• Continuously identify process gaps, inefficiencies, and risks; propose and implement scalable solutions
• Ensure adherence to global hiring policies, data privacy requirements, and audit readiness
• Own TA data accuracy, governance, and hygiene across ATS and related systems
• Build, maintain, and analyze TA dashboards, reports, and trackers (Excel / Google Sheets / BI tools)
• Translate hiring data into actionable insights for TA leaders and business stakeholders
• Track and report on key metrics such as time-to-fill, funnel health, recruiter productivity, SLA adherence
• Create SOPs, playbooks, and training materials to drive adoption of tools and processes
• Support testing, UAT, and rollouts of new TA technologies and features

• Manage global stakeholder expectations with clarity, urgency, and responsiveness
• Communicate operational updates, risks, and dependencies effectively across regions
• Support leadership reviews, business updates, and governance forums with accurate data and insights
  

Your background

• Bachelors degree in Human Resources, Business Administration, Analytics, or a related field
• 5-7+ years of hands-on TA Operations, analytics and dashboard reporting experience
• Hands-on experience with ATS platforms (e.g., Workday, Jobvite, SuccessFactors, Taleo, or similar)
• Comfort with TA reporting tools, dashboards, and basic data visualization
• Technical bent of mind with ability to quickly learn and adopt new systems
• Strong interest and practical exposure to AI and automation in TA (chatbots, AI screening, workflow automation, analytics, etc.)
• Advanced proficiency in spreadsheets (Excel / Google Sheets) including formulas, pivots, and dashboards
  

Your Soft Skills

• Strong time management with ability to prioritize and execute in a high-volume environment
• High sense of urgency and accountability for driving results
• Excellent analytical and problem-solving skills
• Detail-oriented with a strong focus on data accuracy and operational discipline

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  Strong verbal and written communication skills
• Proven stakeholder management capabilities across levels and geographies
• Ability to work independently while collaborating effectively in global, cross-functional teams
• Continuous improvement mindset with curiosity to learn and innovate
  

Compensation
If this sounds like you and fits your experience and career goals, wed be happy to chat. What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with, and also to enjoy:

• Competitive remuneration package
• Employee Stock Purchase Plan Enrolment
  

Vacation, Family, and Health

• 30 days of earned leave
• An extra day off for your birthday
• Various other leaves like marriage leave, casual leave, maternity leave, and paternity leave
• Premium Group Medical Insurance for employees and five dependents, personal accident insurance coverage, and life insurance coverage
• Professional development reimbursement
• Interest subsidy on loans - either vehicle or personal loans.
  

Apply now!