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Job Description
Description
We are looking for a skilled Technical Support Engineer PAM.
Location : Thrissur, Kerala (Onsite).
Experience : 2 to 5 years.
Product Exposure : Any PAM (Sectona preferred).
Responsibilities
We are looking for a skilled Technical Support Engineer PAM.
Location : Thrissur, Kerala (Onsite).
Experience : 2 to 5 years.
Product Exposure : Any PAM (Sectona preferred).
- Provide hands-on technical support for PAM products, especially Sectona (preferred).
- Take ownership of customer issues : troubleshooting, root cause analysis & resolution.
- Ensure a smooth and timely support experience both technically and interpersonally.
- Act as the primary liaison between the customer and internal teams.
- Document issues, collect product feedback, and contribute to internal knowledge bases.
- Share feedback with training/documentation teams to improve future issue handling.
Looking to get Placed? Try our Placement Guarantee Plan
- 2 to 5 years of experience in technical support or product support roles.
- Experience with Privileged Access Management tools (Sectona preferred).
- Strong communication skills with a customer-first mindset.
- Ability to work independently and manage escalations effectively.
Skills
Technical Support EngineerIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
ProNoesis is a consulting and services company focused on driving digital transformation and innovation for its clients. They offer expertise in areas like AI, machine learning, cloud computing, and data analytics.
Important dates & deadlines?
Application Deadline
27 Nov 25, 05:43 PM IST
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