Quality And Risk Management ( QRM)

Analyst/Associate – Shared Services Center

Position Overview

The role, part of Quality & Risk Management (QRM) function, involves assisting in forms & templates review, contracts evaluation, coordinating service delivery tasks, and supporting internal teams to ensure efficient and high-quality service.

Key Skills/Core Competencies

• Analytical mindset
• Professionalism and accountability
• Stakeholder communication
• Time management and prioritization
• Willingness to learn and grow

Key Responsibilities

Service Delivery Assistance

• Evaluate the contractual agreements, engagement-specific forms and templates for accuracy and completeness.
• Support the execution of routine service tasks and processes.
• Coordinate with cross-functional teams to ensure smooth service delivery.
• Follow defined service workflows, SLAs (Service Level Agreements), and quality standards.

Operational Tasks

• Maintain and update service records, logs, and documentation.
• Prepare reports, summaries, or dashboards as required.
• Help perform basic analysis or data entry tasks to support the service team.

Problem Solving & Continuous Improvement

• Assist with service audits and quality checks.
• Participate in training sessions to improve product or service knowledge.

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Reporting

• Prepare basic reports on service metrics

Required Qualifications

• Bachelor's degree in business, Technology, Commerce, or related field (or equivalent experience).

Key Personal Attributes

• Basic computer proficiency and analytical skills (Excel, spreadsheets, reporting).
• Internship or project experience in a service-related environment.
• Strong verbal and written communication skills.
• Ability to learn quickly and adapt to new processes.
• Attention to detail and strong organizational skills.