BFSI Lending Operations Associate - Customer Service

What role you will play in team: Provide excellent customer service to loan applicants and borrowers, addressing inquiries and resolving issues.

What you will do: You'll handle inbound calls and emails, track loan applications, and ensure smooth communication with clients.

Key responsibility:

• Handle inbound calls and emails from loan applicants and borrowers.
• Answer questions about loan applications and the lending process.
• Track loan applications and update clients on their status.
• Resolve customer issues and complaints.
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  Maintain accurate records of customer interactions.
• Escalate complex issues to senior staff as needed.

Required Qualification and Skills:

• Bachelor's degree in any discipline.
• Excellent communication and customer service skills.
• Strong interpersonal and problem-solving skills.
• Proficiency in Microsoft Office Suite.
• Experience in a customer service role is a plus.
• Familiarity with lending operations is beneficial.

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Benefits Included:

• Competitive salary and benefits package.
• Opportunities for career advancement.
• Professional development and training opportunities.
• Positive and supportive work environment.
• Employee recognition and rewards.

A Day in the Life: You will spend your day helping clients navigate the loan application process, answering questions, resolving issues, and ensuring they receive excellent customer support.