Senior Customer Support Officer

PUNO - The Adventure Park

Operations Maintenance & Support

85+ Applicants

Posted: 8 months ago

3-7 years

Jaipur, Rajasthan

Work from Office

Posted: 8 months ago

Applicants: 85+

Job Description

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Job Description

You have a great opportunity to join our team as a Senior Head Voice Process in Jaipur at 200ft bypass. With a minimum of 3 years of experience in voice-based customer support, preferably with team management experience, this full-time position in the Customer Support / BPO / Call Center industry awaits you. The shift timings are from 11 AM to 08 PM or 10 AM to 07 PM.
As the Senior Head Voice Process, you will lead and manage our customer support team, ensuring high-quality service delivery. Your strategic acumen will be vital in driving business growth, aligning support strategies with organizational goals, and identifying opportunities for service enhancement and business expansion. Market analysis, performance monitoring, and maintaining quality standards will be key aspects of your responsibilities.

Your role will involve team management, setting performance goals, training and mentoring team members, and ensuring timely achievement of targets. Additionally, you will need to analyze customer feedback, market trends, and competitor activities to recommend process improvements and enhance customer satisfaction.
The ideal candidate will possess strong leadership skills, excellent communication abilities in English/Hindi/Regional languages, and proficiency in performance monitoring, strategic thinking, and problem-solving. Experience with CRM tools, call center technology, and conflict resolution will be beneficial for this role.
If you are passionate about customer satisfaction, team leadership, and operational excellence, we look forward to hearing from you. This is a full-time, permanent position with benefits including health insurance and Provident Fund. You must be willing to commute or relocate to Jaipur, Rajasthan. Apply now and join us in delivering exceptional customer support services.

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For further information or queries, please contact us at +91 hidden_mobile. The application deadline for this position is 08/06/2025.,

Skills

Customer SupportCustomer SatisfactionService DeliveryDeliveryCall CenterStrategic ThinkingCustomer Support Voice ProcessCRM ToolsEscalation HandlingBusiness InsightTrainingAdaptabilityKPI ManagementCall Center TechnologyProblem SolvingStress ManagementMarket AnalysisDevelopmentPerformance MonitoringExcellent Communication EnglishHindiRegional Languages If NeededConflict ResolutionTeam LeadershipPeople Management

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Important dates & deadlines?

Application Deadline

17 Oct 25, 03:31 PM IST

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