Puratos - Key Account Manager - West

Our Mission:
At Puratos, we create innovative food solutions for the health and well-being of people everywhere. As the global leader in bakery, patisserie and chocolate ingredients, we help our customers to be successful with their business, by turning technologies and experiences from food cultures around the world into new opportunities.
We are more than 10.000 employees in over 70 countries and a consolidated turnover of 2.8 billion euros (in 2022). Our passion for innovation, a pioneering spirit and the unique Puratos culture drive our solid growth and vision for the future This, along with our commitment to our local communities, is what makes working at Puratos so magical.
To strengthen our team in Mumbai, we are looking for: Key Accounts Manager
Reporting directly to the National Key Account Manager, the successful candidate for this key function will be responsible for business development and managing key accounts.

Key Accountabilities:
- Manage the daily relationships with the assigned Account portfolio
- Prioritize within the customer portfolio the key accounts.
- Perform the visits to the customers with the necessary frequency and call in the business development resources when needed.
- Prepare the customer visits in a formal way and debrief with a call report after the visit. Include this in CRM for distribution for the business development team.

Customer Intelligence:
- Build the customer profile, keep it up to date in CRM.
- Maintain all relevant information up to date in the Account Fact File including the history and confirmations of the Terms and Conditions.

Business Management:
- Follow up & report on the customers KPIs: sales results, service level, quality, profitability, budgets. Clarify deviations and initiate corrective actions where necessary.

Business Management:
- Develop a Key Account Plan for the key customers in collaboration with the business development team.
- Based on the key account plan, negotiate a joint business development plan with the customer. Review after 6 months with the customer in a formal mid-year review.
- Negotiate the commercial conditions and budget on a yearly base, following the procedures and guidelines regarding this topic.
- Manage a central customer project list ( SANCOC, CRM) and keep this up to date, manage all related activities together with the business development team ( field sales, tech support, marketing, operations,)
- Learn from Best Practices shared on the Channel Portal to improve overall performance with the customers.

Pricing and profitability:
- Keep the overview of the customers commercial conditions and budgets up to date
- Confirm the conditions each year to the customer in line with the Puratos procedures.
- Collaborate with pricing department and/or local sales management to manage customer specific pricing, integrating all commercial conditions.

Profile:
- People skills oriented.
- A good personality and attitude: open-minded, honest, precise, team player.
- Coordination skills.
- Knowledge of the English language.
- Strong communication skills.
- Good capacity of analysis and synthesis.
- Background in Key account sales in the food Industry, experience in sales and/or marketing.
- Capacity to define and articulate a market and a pricing strategy.
- Sales negotiation skills with industrial and QSR /supermarkets key accounts.
- Capability to build the network of relationships in the industry; ability to be perceived as the subject matter expert.
- Basic knowledge of sales budgeting process, marketing techniques, production and distribution processes.
- Meeting techniques and management

Required Competencies:
- Worked in the QSR industry / Supermarket / Retail
- Relevant 8-12 years of experience