AES - SAP -Service Delivery Manager With SAP IS Retail

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Managed Services

Management Level

Manager

& Summary

A career in our Managed Services team will provide you an opportunity to collaborate with a wide array of teams to help our clients implement and operate new capabilities, achieve operational efficiencies, and harness the power of technology.
Our Application Evolution Services team will provide you with the opportunity to help organizations harness the power of their enterprise applications by optimizing the technology while driving transformation and innovation to increase business performance. We assist our clients in capitalizing on technology improvements, implementing new capabilities, and achieving operational efficiencies by managing and maintaining their application ecosystems. We help our clients maximize the value of their SAP investment by managing the support and continuous transformation of their solutions in the areas of sales, finance, supply chain, engineering, manufacturing and human capital.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Manager, youll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Develop new skills outside of comfort zone.
• Act to resolve issues which prevent the team working effectively.
• Coach others, recognise their strengths, and encourage them to take ownership of their personal development.
• Analyse complex ideas or proposals and build a range of meaningful recommendations.
• Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
• Address sub-standard work or work that does not meet firms/clients expectations.
• Use data and insights to inform conclusions and support decision-making.
• Develop a point of view on key global trends, and how they impact clients.
• Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
• Simplify complex messages, highlighting and summarising key points.
• Uphold the firms code of ethics and business conduct.

Role: Manager

Tower: SAP

Experience: 10 - 16 years

Key Skills: Service Deliver Manager with SAP IS-Retail

Educational Qualification: BE / B Tech / ME / M Tech / MBA

As a Manager, you’ll work as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve their complex business issues from strategy to execution. Specific responsibilities include but are not limited to:

• Proactively assist in the management of a portfolio of clients, while reporting to Senior Managers and above.

• Be involved in the financial metrics.

• Be actively involved in business development activities to help identify and research opportunities on new/existing clients.

• Contribute to the development of your own and team’s technical acumen.

• Use data and insights to inform conclusions and support decision-making.

• Adherence to SLAs, experience in incident management, change management and problem management.

• Develop new skills and strategies to solve complex technical challenges.

• Assist in the management and delivering of large projects.

• Train, coach, and supervise staff to recognize their strengths and encourage them to take ownership of their personal development.

• 
  Act to resolve issues which prevent the team working effectively.

• Keep up to date with local and national business and economic issues.

• Continue to develop internal relationships and the PwC brand.

• Build a strong team environment that includes client interactions, workstream management, and cross-team collaboration.

• Actively engage in cross competency work and contribute to COE activities.

• Demonstrating project management skills including the ability to manage multiple projects simultaneously while being detail oriented.

Position Requirements:

Required Skills:

• 3 to 6 years of hands-on experience in Service Delivery Management

• Experience in supporting project management activities for multinational large scale SAP support projects

• Experience in performing project management activities from offshore that includes/ support project initiation, cost management, communication, preparing status, quality management/ monitoring, resource management, risk management, etc.

• Experience in project management tool such as SAP Solution Management, Microsoft Project Planning, JIRA, etc.

• Basic understanding of ITIL key components such as Service value system and the four Dimensions model

• Ability to manage end-to-end Service delivery. Identify the challenges in the existing delivery, and implement policies and standard operating procedures for continuous improvement.

• Develop and implement daily operations plans to manage tickets and the SLA of the contract.

• Able to manage hiring, training, and professional growth of employees.

• Prepare reports and conduct regular reviews with respect to SLA.

• Distribute service reports Daily/ Weekly/ Monthly to key internal personnel and clients and raise any potential risks/issues.

• Monitor, Measure & Manage delivery performance against client expectations/commitments.

• Hiring and retaining the best talent via performance management.

• Training and development of resources to meet the continuous demand.

• Managing the team and driving the achievement of their agreed goals and KPIs.

• Strongly focused on quality, customer success and driven by results

• In-depth professional experience in managing teams in the support area

• In depth experience with Service Now or similar tools

• Structured approach and excellent analytical and conceptual and methodological skills

• Working in virtual teams and global environments

• Customer-centric

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• Experience managing difficult client situations

• Excellent relationship management

• Analytical thinking and decision-making ability

• Experience in driving process efficiencies for both internal and external stakeholders

• Experience in account P&L management

• Good experience in team management and account building

Preferred Skills:

• Functional knowledge of SAP IS -Retail (Merchandising Management - Assortment, Allocation, Pricing and Promotion)

• SAP Certification on IS-Retail is highly added advantage. 

• Ability to support SAP IS Retail project with focus on the following Retail master data: Site, Characteristics, Merchandise hierarchies, Article.

• Strong knowledge of SAP Inbound and Outbound Interfaces to POS systems

• Hand of experience in Tools like Service now, Solution Manager, Jira, HP4, MQC etc.

• ITIL 4 Certification

Managed Services- Application evaluation services

At PwC we relentlessly focus on working with our clients to bring the power of technology and humans together and create simple, yet powerful solutions. We imagine a day when our clients can simply focus on their business knowing that they have a trusted partner for their IT needs. Every day we are motivated and passionate about making our clients’ better. 

Within our Managed Services platform, PwC delivers integrated services and solutions that are grounded in deep industry experience and powered by the talent that you would expect from the PwC brand. The PwC Managed Services platform delivers scalable solutions that add greater value to our client’s enterprise through technology and human-enabled experiences. Our team of highly-skilled and trained global professionals, combined with the use of the latest advancements in technology and process, allows us to provide effective and efficient outcomes. With PwC’s Managed Services our client’s are able to focus on accelerating their priorities, including optimizing operations and accelerating outcomes. PwC brings a consultative first approach to operations, leveraging our deep industry insights combined with world class talent and assets to enable transformational journeys that drive sustained client outcomes. Our clients need flexible access to world class business and technology capabilities that keep pace with today’s dynamic business environment.

Within our global, Managed Services platform, we provide Application Evolution Services (formerly Application Managed Services), where we focus more so on the evolution of our clients’ applications and cloud portfolio. Our focus is to empower our client’s to navigate and capture the value of their application portfolio while cost-effectively operating and protecting their solutions. We do this so that our clients can focus on what matters most to your business: accelerating growth that is dynamic, efficient and cost-effective.

As a member of our Application Evolution Services (AES) team, we are looking for candidates who thrive working in a high-paced work environment capable of working on a mix of critical Application Evolution Service offerings and engagement including help desk support, enhancement and optimization work, as well as strategic roadmap and advisory level work. It will also be key to lend experience and effort in helping win and support customer engagements from not only a technical perspective, but also a relationship perspective.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date