Knowledge Management - Manager

Description
At PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We’re a network of firms in 158 countries with more than 236,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services.
Established in the region for 40 years, PwC Middle East employs over 4,200 people across 12 countries. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market and beyond.
Business Unit Description
Why PwC
Established in the region for over 40 years, PwC Middle East employs over 6,000 people across 12 countries: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Qatar, Saudi Arabia, Palestine and the United Arab Emirates. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market, and beyond.
Business Unit Description
MERC "Middle East Resourcing Center" Business Unit is the deparmtment responsible for supporting the operations for the Consulting Line of Service. The department focuses on multiple competencies such as Resourcing, Business Development, Talent Aqusition & Recruitment, Human Capital, Communications, and Central Finance. MERC Consulting team contributes in the achievements of the consulting line of service by providing the backend support required to delivere high end results to our clients.
Job Summary
A key role within the central Consulting Knowledge Management (KM) function team, the Knowledge Manager will provide a knowledge focal point / business partner for the Technology (Tech) Business Unit with focus on specific sectors and / or services. This includes creation, curation and quality control of their knowledge assets. Works closely with Knowledge Owners to generate quality content and present it in an engaging manner on our knowledge portal and push knowledge to, and pull knowledge from, engagement teams. The Knowledge Managers will report on specific KPIs related to their topics covering usage, value, initiatives, etc. Reporting to KM Leaders (KM Function Lead and KM Operations Lead) with a dotted line to the Tech leadership.
Roles & Responsibilities
As a Manager, youll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• 
  Accountable for the regular creation, review, update and approval of submitted and published knowledge within Tech in alignment with Knowledge Owners
• Work with Knowledge Owners to develop structure and process for knowledge assets regular creation, review, update and approval
• Work with the Tech KM Champion to reflect BU priorities for knowledge
• Update the Knowledge topic pages on the knowledge portal in alignment with the direction provided by the Knowledge Owners to ensure high quality
• Ensure knowledge topic pages are fully populated with relevant content and organised in a user friendly manner
• Act as primary point of contact within Consulting regarding the Tech topics
• Push knowledge (i.e. content and useful contacts) to Tech engagement teams at the start of an engagement and pull knowledge from Tech engagement teams at the end of their engagement
• Provide support to Tech engagements in relation to their topics and attend to knowledge requests assigned to Tech
• Act as liaison to project teams and other SMEs in the PwC Global Network
• Drive the effort to draft Tech specific communication emails about their topics
• Stay up to date with the latest trends on their topic (including hot topics and Thought Leadership pieces)
• Oversee tracking of analytics of published assets (# of uploads, downloads, contribution, etc.) for Tech
• Identify Tech users of the knowledge assets leveraging analytics and seeking feedback for continuousimprovement
• Extract relevant content from different sources (newsletters, key consulting updates/ meetings, work spaces,etc.) andfeature them on relevant pages on knowledge portal
• Identify work spaces and global/ regional communities related to the Tech topics
• Develop and maintain networks of Useful Contacts related to sectors or services
• Gather initiatives related to Tech in a common initiative register
  

Skills And Competencies

• Good understanding of KM tools and approaches, and their application to meet business requirements
• Good understanding of Tech
• Intellectually curious with an interest in KM
• Able to advocate for KM within Tech
• Works effectively with the Tech leadership and staff
• Creative and self-motivated with strong problem-solving skills (thinks outside the box)
• Good facilitator, change agent, and communicator (i.e. an experienced consultant)
• Good operations management oversight and “hands on” skills as needed
• Clear and up-to-date understanding of the business situation and processes so can help allocate resources and support in response to changing priorities
  

Educational Qualifications & Certifications

• Bachelor’s Degree Required - Masters is preferred
• At least 5 years of experience in consulting, knowledge management, and Tech sectors and / or services
• Past experience of managing knowledge requests will be an asset