Technical Support Freight Pay System - Associate

Key Responsibilities:

• Provide technical support for the freight payment system, addressing user inquiries and resolving system-related issues promptly.

• Diagnose and troubleshoot system errors, bugs, and performance issues to ensure optimal functionality.
• Assist users in understanding and utilizing the freight pay system effectively, providing training and guidance as needed.
• Perform routine maintenance tasks and updates to ensure the system remains secure and operational.
• Work closely with IT and other technical teams to resolve complex system issues and implement solutions.

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  Maintain accurate records of system issues, resolutions, and user feedback to inform future improvements.
• Partner with logistics, finance, and accounting teams to understand system requirements and deliver solutions that align with business needs.
• Identify opportunities for system enhancements and contribute to the development of best practices for system use.
• Participate in system testing and quality assurance to ensure new features and updates function correctly.