Manager, Engineering - Site Reliability Engineering (SRE)

Organization OverviewCompany Description
Help us build the System of Action that supercharges global manufacturing teams. QAD is entering a high-velocity era to architect the worlds first AI-native, agentic ERP. We are moving beyond legacy systems of record to build an autonomous platform where humans and AI work as a tag team to redefine how factories operate. Join us at this pivotal moment to build our next generation platform, lead the next generation of the Adaptive Enterprise and turn global speed into strategy.

Ignite Your Future:
As an Engineering Manager at QAD, you will lead an agile engineering team responsible for designing, building, and delivering high?quality software. You will combine hands?on technical understanding with people leadership, helping engineers do their best work while delivering meaningful business outcomes.
Active use of AI-native development workflows Cursor, Claude Code, and CodeRabbit or equivalent is a baseline requirement, not a nice-to-have. We treat AI augmentation as the standard engineering operating model. Leaders are expected to use these tools personally, set norms for their teams, and demonstrate that AI tooling raises the output of their entire squad. Candidates who view AI tools as optional or experimental are not the right fit for this organization.
The Mission: What Youll Be Building
You will guide a team building features and services across QADs adaptive, cloud?native platform, contributing directly to customer?facing capabilities and platform foundations.
Track Lead for org-wide production stability, observability, and reliability spanning all five engineering tracks.
Your Impact/ What You Will Be Doing:

• Own the full observability stack: OpenTelemetry, Prometheus, Grafana, distributed tracing, and log aggregation
• Define SLOs for every critical service across the ERA platform and own alerting frameworks

• Lead incident management: detection, escalation, resolution, and post-mortem culture
• Build AI-native monitoring workflows alert triage, runbook generation, and anomaly detection
• Own cloud cost observability and per-team/per-service cost attribution dashboards
  

Qualifications
What we are looking for

• 6+ years in SRE, platform, or infrastructure engineering with at least 2 years in a leadership role
• Expert in observability system design: OpenTelemetry, Prometheus, Grafana, and distributed tracing at scale
• Has owned org-wide on-call rotations, reliability reviews, and post-mortem processes
• FinOps or cloud cost optimization background
• Chaos engineering experience (Chaos Monkey, Gremlin, or equivalent)
• Experience monitoring LLM systems: token usage, inference cost, and latency observability
  

The Mindset:

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• People-Centered Leader: Cares deeply about team health, growth, and inclusion.
• Execution-Oriented: Focuses on delivering value consistently and reliably.
• Technically Curious: Continuously builds technical depth to better support the team.
• Accountable Owner: Takes responsibility for commitments and outcomes.
  

Collaborative: Works openly with Product, QA, and peer teams.
Additional Information
Why QAD
Youll be shaping the future of intelligent manufacturing platforms at global scaleworking with ambitious leaders, modern cloud technologies, and AI?driven innovation that delivers real?world impact.
Company Description:
QAD is redefining manufacturing and supply chains through its intelligent, adaptive platform that connects people, processes, and data into a single System of Action. With three core pillars Redzone (frontline empowerment), Adaptive Applications (the intelligent backbone), and Champion AI (Agentic AI for manufacturing) QAD | Redzone helps manufacturers operate with Champion Pace, achieving measurable productivity, resilience, and growth in just 90 days.
QAD is committed to ensuring that every employee feels they work in an environment that values their contributions, respects their unique perspectives and provides opportunities for growth regardless of background. QADs DEI program is driving higher levels of diversity, equity and inclusion so that employees can bring their whole self to work.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
About QAD:
QAD | Redzone is redefining manufacturing and supply chains through its intelligent, adaptive platform that connects people, processes, and data into a single System of Action. With three core pillars Redzone (frontline empowerment), Adaptive Applications (the intelligent backbone), and Champion AI (Agentic AI for manufacturing) QAD | Redzone helps manufacturers operate with Champion Pace, achieving measurable productivity, resilience, and growth in just 90 days.
QAD is committed to ensuring that every employee feels they work in an environment that values their contributions, respects their unique perspectives and provides opportunities for growth regardless of background. QADs DEI program is driving higher levels of diversity, equity and inclusion so that employees can bring their whole self to work.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.